Popular Services

Report an incident to the IT Service Desk.

Contact the IT Service Desk.

Onboard new employees so they can receive UFV network file access, computer, email, phone, and business application accounts.

Hardware Procurement Request for UFV standard and non standard hardware such as a computer, laptop, monitors, tablets and other peripherals and components.

Request an update to the UFV directory information.

Software procurement requests, licensing inquiries, technology tools for teaching, and software recommendations for administration and classroom use.

Request an account extension for a contract or sessional employee.

Wi-Fi for Guests, Contractors or Events

Offboard an employee (retirement, resignation, and contract end).

Grant access (or change access) to an employee to Banner modules or specific Banner Forms and Banner Admin Pages.

Request updates to access or a change in ownership (S: drive) to employee network file folder/share.

Report an issue with Banner and applications that integrate with Banner (e.g., FAST).

This service is used to request a softphone.

Request adding or removing enrolment in your course for a lab monitor, teaching assistant, observer, evaluator, etc.

Request access changes to a shared mailbox (add or remove an employee and / or change an owner).

Request a development shell.

A remote computing assessment will aid in determining how remote work can be supported.

Report a myClass (Blackboard) issue.

Grant limited access to the UFV network and computers for a student (i.e., co-op).

Request a new shared mailbox.

M365 for Students software support and information (Email, OneDrive, MS Teams, Microsoft Office applications).

SSL Certificate Request

Grant limited access to the UFV network and computers for an external contractor.

Learn how to reset your password for single sign on to myUFV, myClass, myFiles, myMail.

Request course availability date change (Instructor Use Only).