Popular Services

Contact the IT Service Desk.


Report an incident to the IT Service Desk.


Request hardware procurement for UFV standard and non-standard hardware such as a computer, laptop, monitors, tablets, and other peripherals and components.


Request an update to the UFV directory information.


Grant, extend, or change access for an employee to Banner modules, specific Banner forms, BDMS, FAST Finance, FAST Student, or Degree Works.


Access and support information for Microsoft Windows 11 upgrade.


Request Wi-Fi access on campus for guests and events.


Software purchase, software install, software license transfer, lab software


Request access changes to a shared mailbox (add or remove an employee and / or change an owner).


Report a cybersecurity concern or incident.


Request updates to access or a change in ownership (S: drive) to employee network file folder/share.


Onboard new employees so they can receive UFV network file access, computer, email, phone, and business application accounts.


Request a new network data cable drop be installed in an office, cubicle, or other workspace.


Request an account extension for a contract or sessional employee.


Offboard an employee (retirement, resignation, and contract end).


Classrooms & meeting rooms equipment, audio-visual event support, equipment reservation, AV consultation services


Grant limited access to the UFV network and computers for an external contractor.


M365 for Students software support and information (Email, OneDrive, MS Teams, Microsoft Office applications).


Request the set up of computer hardware at a new workstation location.


Report an issue with Banner and applications that integrate with Banner (e.g., FAST).


This service is used to request a softphone.


Request adding or removing enrolment in your course for a lab monitor, teaching assistant, observer, evaluator, etc.


Request a remote desktop (RDP) connection to a UFV campus computer.