Popular Services

Contact the IT Service Desk.

Report an incident to the IT Service Desk.

Onboard new employees so they can receive UFV network file access, computer, email, phone, and business application accounts.

Software purchase, software install, software license transfer

Grant access (or change access) to an employee to Banner modules or specific Banner Forms and Banner Admin Pages.

Request an account extension for a contract or sessional employee.

Hardware procurement request for UFV standard and non standard hardware such as a computer, laptop, monitors, tablets and other peripherals and components.

Request an update to the UFV directory information.

Report an issue with Banner and applications that integrate with Banner (e.g., FAST).

Report a myClass (Blackboard) issue.

Request adding or removing enrolment in your course for a lab monitor, teaching assistant, observer, evaluator, etc.

Offboard an employee (retirement, resignation, and contract end).

Request access changes to a shared mailbox (add or remove an employee and / or change an owner).

Request updates to access or a change in ownership (S: drive) to employee network file folder/share.

M365 for Students software support and information (Email, OneDrive, MS Teams, Microsoft Office applications).

This service is used to request a softphone.

Use this form to request an IT service that is currently not in our Service Catalogue.

Grant limited access to the UFV network and computers for an external contractor.

Wi-Fi for Guests, Contractors, or Events

This service is used to request purchase of a new mobile phone for a new or existing UFV employee.

Classroom and meeting room audio visual technical guides and inventory by campus and building.

Request a UFV employee name change for network login username and employee email.

FAST Account Request

Grant limited access to the UFV network and computers for a student (i.e., co-op).

Learn how to reset your password for single sign on to myUFV, myClass, myFiles, myMail.