Popular Services

Contact the IT Service Desk.


Report an incident to the IT Service Desk.


Request hardware procurement for UFV standard and non-standard hardware such as a computer, laptop, monitors, tablets, and other peripherals and components.


Request an account extension for a contract or sessional employee.


Onboard new employees so they can receive UFV network file access, computer, email, telephone, and business application accounts.


Grant, extend, or change access for an employee to Banner modules, specific Banner forms, BDMS, FAST Finance, FAST Student, or Degree Works.


Software purchase, software install, software license transfer, lab software


Request updates to access or a change in ownership (S: drive) to employee network file folder/share.


Employee department transfers of IT resources or role changes within the same department.


Request an update to the UFV directory information.


Request adding or removing enrolment in your course for a lab monitor, teaching assistant, observer, evaluator, etc.


Grant limited access to the UFV network and computers for a student worker (e.g., co-op).


Offboard an employee (retirement, resignation, and contract end).


Request the set up of computer hardware at a new workstation location.


This service is used to request a softphone or softphone extension.


Request Wi-Fi access on campus for guests and events.


Classrooms & meeting rooms equipment, audio-visual event support, equipment reservation, AV consultation services


Use this form to request an IT service that is currently not in our Service Catalogue.


M365 for Students software support and information (Email, OneDrive, MS Teams, Microsoft Office applications).


Request access changes to a shared mailbox (add or remove an employee and / or change an owner).


Request a new network data cable drop be installed in an office, cubicle, or other workspace.


Grant limited access to the UFV network and computers for an external user (non-UFV employee).


Report an issue with Banner and applications that integrate with Banner (e.g., FAST).