Popular Services

Contact the IT Service Desk.


Report an incident to the IT Service Desk.


Grant, extend, or change access for an employee to Banner modules, specific Banner forms, BDMS, FAST Finance, FAST Student, or Degree Works.


Request hardware procurement for UFV standard and non-standard hardware such as a computer, laptop, monitors, tablets, and other peripherals and components.


Chrome River by Emburse is a web-based Expense Management System (EMS) that streamlines the expense submission process by allowing submissions of expense reports from anywhere.


Onboard new employees so they can receive UFV network file access, computer, email, telephone, and business application accounts.


Software purchase, software install, software license transfer, lab software


Request to reassign hardware to another employee and/or have hardware imaged.


Brightspace support for students and faculty.


Request an account extension for a contract or sessional employee.


Request an update to the UFV directory information.


Offboard an employee (retirement, resignation, and contract end).


Request updates to access or a change in ownership (S: drive) to employee network file folder/share.


This service is used to request a softphone or softphone extension.


Employee department transfers of IT resources or role changes within the same department.


Classrooms & meeting rooms equipment, audio-visual event support, equipment reservation, AV consultation services


Use this service to request enhancements to the TeamDynamix system.


Request access changes to a shared mailbox (add or remove an employee and / or change an owner).


TeamDynamix (TDX) is a service and project management tool designed for higher education to help institutions manage their services, projects, assets, and more.


Request adding or removing enrolment in your course for a lab monitor, teaching assistant, observer, evaluator, etc.


Request a course restore or migration from Blackboard to Brightspace.


Grant limited access to the UFV network and computers for an external user (non-UFV employee).


This service is used to request purchase of a new mobile phone for a new or existing UFV employee or to request an upgrade to a current UFV-issued device.


Request the set up of computer hardware at a new workstation location.


UFV employees traveling internationally for work can request secure loaner devices while abroad.
UFV students can request short-term or temporary access to a laptop for academic purposes.