Service Catalog

Categories (11)

Accounts and Access

Employee onboarding/offboarding/transfers, account extensions, directory update, Banner access, file share access
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Learning Management System

Faculty course enrolment, course merge, course extension, development shell, course restore, report a myClass (Blackboard) or Kaltura issue, Collaborate Ultra
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Audio Visual and Classroom Technology

Classrooms & meeting rooms equipment, audio-visual event support, equipment reservation, AV consultation services
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Business Applications

M365, Banner, and other enterprise business applications support and enhancement, SSL, and SSO requests.
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Communications and Collaboration

Email, video conferencing, phone (mobile, softphone), website redirects, MS Teams for a course, digital signage
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Computer Hardware and Software

Computer hardware and software procurement, software installs, software license transfers
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Cyber Security

Cybersecurity concerns or incidents
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Files and Documents

Network file share creation, network file recovery.
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Networks and Connectivity

Lan, wan, firewall, new data port requests, wireless guest and event access
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Help and Support

IT Service Desk, student personal device support, report an incident
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IT Professional Services

IT project requests, project management, application development
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