Service Catalog

Categories (10)

Employee onboarding/offboarding, Banner access, file share access, name change, and extensions. Student password help.

Faculty course enrolment, course merge, course extension, development shell, course restore, report a myClass (Blackboard) or Kaltura issue, Collaborate Ultra

Classroom and meeting room technology, AV event support

M365, Banner, and other enterprise business applications support and enhancement requests.

Email, video conferencing, phone (mobile, softphone), website redirects, MS Teams for a course

Computer hardware and software procurement, software installs, software license transfers

Email cyber attacks and other cyber security concerns

Network file share creation, network file recovery.

Lan, wan, firewall, new data port requests, wireless guest, event and contractor access

IT Service Desk, student personal device support, training, classroom technology support and technician dispatch.