Service Catalog

Categories (10)

Accounts and Access

Employee onboarding/offboarding/transfers, account extensions, directory update, Banner access, file share access

Learning Management System

Faculty course enrolment, course merge, course extension, development shell, course restore, report a myClass (Blackboard) or Kaltura issue, Collaborate Ultra

Audio Visual and Classroom Technology

AV event support, equipment reservation

Business Applications

M365, Banner, and other enterprise business applications support and enhancement, SSL, and SSO requests.

Communications and Collaboration

Email, video conferencing, phone (mobile, softphone), website redirects, MS Teams for a course

Computer Hardware and Software

Computer hardware and software procurement, software installs, software license transfers

Files and Documents

Network file share creation, network file recovery.

Networks and Connectivity

Lan, wan, firewall, new data port requests, wireless guest, event and contractor access

Help and Support

IT Service Desk, student personal device support, report an incident

IT Professional Services

IT project requests, project management, application development