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Categories (10)
Accounts and Access
Employee onboarding/offboarding, Banner access, file share access, name change, and extensions. Student password help.
Learning Management System
Faculty course enrolment, course merge, course extension, development shell, course restore, report a myClass (Blackboard) or Kaltura issue, Collaborate Ultra
Audio Visual and Classroom Technology
Classroom and meeting room technology, equipment loans and special event support (CEP)
Business Applications
M365, Banner, and other enterprise business applications support and enhancement requests.
Communications and Collaboration
Email, video conferencing, phone (mobile, softphone), website redirects, MS Teams for a course
Computers, Software and Printing
Computer hardware and software procurement
Cyber Security
Email cyber attacks and other cyber security concerns
Files and Documents
Network file share creation, network file recovery.
Networks and Connectivity
Lan, wan, firewall, new data port requests, wireless guest, event and contractor access
Help and Support
IT Service Desk, student personal device support, training, classroom technology support and technician dispatch.
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Employee Onboarding
Hardware Procurement
Directory Update
My Recently Visited Services
Network File Share Employee Access
Employee Onboarding
Banner Account Request
Extend Employee Account
Email Box Size Increase
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