Service Catalog

Categories (10)

Accounts and Access

Employee onboarding/offboarding, Banner access, file share access, name change, and extensions. Student password help.

Learning Management System

Faculty course enrolment, course merge, course extension, development shell, course restore, report a myClass (Blackboard) or Kaltura issue, Collaborate Ultra

Audio Visual and Classroom Technology

Classroom and meeting room technology, AV event support, equipment reservation

Business Applications

M365, Banner, and other enterprise business applications support and enhancement requests.

Communications and Collaboration

Email, video conferencing, phone (mobile, softphone), website redirects, MS Teams for a course

Computers, Software, and Printing

Computer hardware and software procurement, software installs, software license transfers

Cyber Security

Email cyber attacks and other cyber security concerns

Files and Documents

Network file share creation, network file recovery.

Networks and Connectivity

Lan, wan, firewall, new data port requests, wireless guest, event and contractor access

Help and Support

IT Service Desk, student personal device support, report an incident