Overview
IT Services can assist UFV employees and departments with software purchases, software installs, software license transfers, and lab software.
UFV employees can use several different methods when downloading and installing software, or you may require assistance from the IT Service Desk.
Before contacting the IT Service Desk, we encourage you to learn about how you can install software on your UFV device:
Instructions
Click on the applicable service offering and complete all required fields on the form.
Software Purchase Request: Purchase software licenses at a a cost to the requesting department.
Common software purchases include:
- Microsoft Project
- Microsoft Visio
- EndNote
- Snagit
Software Install Request: Request assistance installing free software or software previously purchased. UFV employees are asked to check Software Centre or the Microsoft Store (free software only) for software that is available to UFV employees and can be installed without IT Services assistance.
Software License Transfer Request: Move a license between users or workstations. NOTE: You do not need to transfer licenses for Adobe Acrobat or Microsoft Office.
Lab Software Request: Request new or upgraded software be available in an ITS managed computer lab.
Note: Only authorized requestors can submit the Software Purchase and Software License Transfer request. Authorized requestors include:
- Departmental Assistant, Administrative Assistant (e.g., Executive Assistant, Program Assistant, etc.), or as authorized by Director, VP, or Dean
- Department Head
- Dean
- VP / AVP
- Director
- Manager
- Employees on the Exceptions List (internal list maintained by IT Services)
Support
Contact the IT Service Desk, or check the ticket status in the Online Portal for updates.