TeamDynamix (TDX)

Overview

TeamDynamix (TDX) is a service and project management tool designed for higher education to help institutions manage their services, projects, assets, and more. It streamlines operations, improves communications, and enhances service delivery across the institution. TDX offers various tools including ticketing management, service catalogue management, asset management, knowledge management, and project portfolio management. Through the client-facing portal, students, faculty, and staff can retrieve information, submit requests for services, and track projects. 

Departments currently using TeamDynamix for service management at UFV: 

• Information Technology Services 
• Safety & Security 
• Marketing 
• Financial Services 
• Procurement 
• Facilities 

Features

• Service Management: Manage incidents, requests, and changes with a robust ITSM platform that supports workflows and automation. 
• Project Portfolio Management: Plan, execute, and track multiple projects across departments with resource management tools. 
• Asset Management: Maintain an accurate inventory of assets and configurations, allowing for better tracking and reporting. 
• Self-Service Portal: Allow users to submit service requests, check the status of tickets, and access knowledge base articles. 
• Workflow Automation: Automate repetitive tasks and workflows to improve efficiency and reduce manual effort. 
• Customizable Dashboards and Reporting: Create customizable dashboards and reports to track KPIs, ticket statuses, and other key metrics. 
• Knowledge Base: Create a repository of helpful articles and FAQs to answer common questions, reducing the need for direct support. 

Who can use this service? 

Students, faculty, and staff

How do I request or access this service? 

UFV employees or students can access the various TeamDynamix Client Portals by signing in using their UFV email and password. 

To request a TDX implementation for your department, submit the application inquiry request for review by the Director, Client Experience. 

Instructions

Click on the “Submit Application Inquiry Request” and complete all required fields on the form.

This form is used for inquiries about the application, to request more details about the application, or for any questions about the functionality and features of the application. 

Support