Shared Mailbox Employee Access

Overview

This service is used to add or remove access to a shared mailbox.  You can also request a change to the shared mailbox owner through this request. 

All requests must be approved by the current shared mailbox owner.  If the current shared mailbox owner is no longer with the department / UFV, then the request must be approved by the Manager, Director / Associate Director, or Dean of the department.

Information Required

UFV employees can complete the Shared Mailbox Employee Access form to request access changes to a shared mailbox.  Please provide the following information when filling out the form: 

  • Employee name(s)
  • Department
  • Shared mailbox name
  • Shared mailbox owner
  • Access update time

Once the access has been granted, the IT Service Desk will notify the requestor of completion.

Instructions

Click on the "Submit Shared Mailbox Employee Access Request" and complete all required fields on the form.

All requests must be approved by the current shared mailbox owner.  If the current shared mailbox owner is no longer with the department / UFV, then the request must be approved by the Manager, Director / Associate Director, or Dean of the department.

Support

Contact the IT Service Desk, or check the ticket status in the Online Portal for updates.

For more information on shared mailboxes, visit the following Knowledge Base articles:

Service Catalogue Entry

 
Service Name Shared Mailbox Employee Access                                                                                                                     
Service Users UFV Employees, Shared Mailbox Owners
Description Request access changes to a shared mailbox (add or remove an employee and / or change an owner).
Features Access for multiple employees and multiple mailboxes can occur on the same request.
Category Communications and Collaboration
Sub Category Email
Supporting Services Email Generic Department Account
Service Owner Manager, Service Delivery
Business Owner Manager, Service Delivery
Authorized Requestors All UFV employees can request this service
Request Process Submit the Shared Mailbox Employee Access form.  Approval from the shared mailbox owner is required if the shared mailbox owner is not the requestor.  Ticket will be assigned and fulfilled by the IT Service Desk.
Approval Requirement/Process The shared mailbox owner must approve all requests unless the request is submitted by the shared mailbox owner.
Requirements and Pre-requisites The requestor must be or know who the shared mailbox owner is.  The requestor must know the email address of the shared mailbox.
Turnaround Time for New Requests 2 business days
Requester Responsibility Enter all required fields on the form.  Provide all necessary details.  
Support Hours IT Service Desk business hours
Hours of Availability/Planned Downtime 24/7
Support Process Contact the IT Service Desk.  Check the status of the ticket in the IT Services Portal.
Support Owner Manager, Service Delivery
Support Documentation IT Services Portal Knowledge Base
Customer Costs N/A