Contractor (Vendor) Limited Access to UFV Networks & Computers

Overview

This service is used to request access to network and computer resources for an external contractor or vendor (i.e., non-UFV employee).  If requesting for auxiliary or other type C and D UFV contract employees the Employee Onboarding service should be used. For student workers, use the Student Limited Access to UFV Networks & Computers service

Access to UFV networks and computers will be granted on an as needed basis and the requester will need to specify what is required.  Approval from the Manager, Service Delivery is required prior to provisioning the account and the request for approval will be submitted automatically when the form is submitted.

Note: HR requires contractor accounts to be identified as such. Display names on contractor accounts will indicate EXTERNAL, as well as email signatures are also required to include this information (e.g. Project Manager, External).

If the contractor needs RDP access, the Remote Computing Assessment, must also be submitted after the Contractor Limited Access account request has been approved and the active directory account created.

Information Required

UFV employees that are part of the Authorized Account Requestors group can complete the Contractor (Vendor) Limited Access to UFV Networks & Computers form to request access to network and computer resources for an external contractor or vendor.   The submitted form will be sent to the Service Delivery Manager, IT Services for approval.   The following information will need to be submitted on the request form:

  • First and last name 
  • Employee number (if applicable)
  • Personal email address
  • Job title
  • Requesting Department
  • Project
  • Purpose of Account
  • Manager / Supervisor
  • Primary campus
  • Office number
  • Telephone number or local
  • Type of access needed (i.e., email, RDP, etc.)
  • Contract Start Date
  • Contract End Date

Instructions

Once the account is setup, contractors can login the same as regular employees using their active directory credentials: 

  • The username is usually the last name and first initial (e.g., smithj)
  • The password is a temporary password until they log into a UFV networked computer where they will be required to change the temporary password at first login.

The employee submitting this request must be part of the Authorized Account Requestors group.  Authorized Account Requestors include:

  • Department Assistant (or an Administrative Assistant e.g., Executive Assistant, Program Assistant, etc., authorized by Director)
  • Department Head
  • Dean
  • VP / AVP
  • Director
  • Manager
  • Employees on the Exceptions List (internal list maintained by IT Services)

Support

For support with limited access accounts, please contact the IT Service Desk.

 

Service Catalogue Entry

 
Service Name Contractor (Vendor) Limited Access to UFV Networks & Computers                                                                                                                                   
Service Users Staff, Faculty
Description Grant limited access to the UFV network and computers for an external contractor.
Features AD account creation.  Other features if needed include: UFV email, file share access, phone, print / copy.
Category Accounts and Access
Sub Category Contractor Accounts
Supporting Services Remote Computing Assessment, Hardware Procurement, Software Procurement, Mobile Device Purchase
Service Owner CIO
Business Owner Human Resources
Authorized Requestors Department Assistant (or an Administrative Assistant e.g., Executive Assistant, Program Assistant, etc., authorized by Director or Dean)
Department Head
Dean
VP / AVP
Director
Manager
Employees on the Exceptions List (internal list maintained by IT Services)
Request Process Authorized users submit request.  Ticket will then be assigned to the IT Service Desk and tasks will be assigned to ITS teams as required.
Approval Requirement/Process As per detailed procedures.
Requirements and Pre-requisites Budget code, Contract start and end dates
Turnaround Time for New Requests 5 business days
Requester Responsibility Ensure you are part of the Authorized Account Requestor group and that all information is provided on the request form. 
Support Hours IT Service Desk business hours
Hours of Availability/Planned Downtime 24/7
Support Process Contact the IT Service Desk, Check the IT Services Portal for request status
Support Owner Service Delivery Manager
Support Documentation IT Services Knowledge Base
Customer Costs Hardware, Software, Mobile (if applicable)

 

 
Submit Contractor Limited Access Request

Details

Service ID: 1219
Created
Wed 3/31/21 4:50 PM
Modified
Mon 7/19/21 4:55 PM