Overview
This service is used to request access to network and computer resources for external contractors (i.e., non-UFV employee) accounts. This includes external contractors or vendors (ie. consultants, liaisons) and Fraser Valley India employees.
If requesting for auxiliary or other type C and D UFV contract employees, including Continuing Education employees, the Employee Onboarding service should be used. For student workers, use the Student Limited Access to UFV Networks & Computers service.
Access to UFV networks and computers will be granted on an as needed basis and the requester will need to specify what is required. Approval from the Manager, Service Delivery is required prior to provisioning the account and the request for approval will be submitted automatically when the form is submitted.
Note: HR requires contractor accounts to be identified as such. Display names and email signatures on all contractor accounts are required to indicate EXTERNAL (e.g. Project Manager, External).
If the contractor needs RDP access, the Remote Computing Assessment, must also be submitted after the Contractor Limited Access account request has been approved and the active directory account created.
Information Required
UFV employees that are part of the Authorized Account Requestors group can complete the Contractor (Vendor) Limited Access to UFV Networks & Computers form to request access to network and computer resources for an external contractor or vendor, or Fraser Valley India employee. The submitted form will be sent to the Service Delivery Manager, IT Services for approval. The following information will need to be submitted on the request form:
- Job title
- First and last name
- Company
- Personal email address
- Phone number or local (if applicable)
- Employee number (if applicable)
- Requesting Department
- Office number
- Project
- Purpose of Account
- Manager / Supervisor
- Type of access needed (i.e., email, RDP, etc.)
- Contract Start Date
- Contract End Date
Instructions
Once the account is setup, contractors can login the same as regular employees using their active directory credentials:
- The username is usually the last name and first initial (e.g., smithj)
- The password is a temporary password until they log into a UFV networked computer where they will be required to change the temporary password at first login.
The employee submitting this request must be part of the Authorized Account Requestors group. Authorized Account Requestors include:
- Department Assistant (or an Administrative Assistant e.g., Executive Assistant, Program Assistant, etc., authorized by Director)
- Department Head
- Dean
- VP / AVP
- Director
- Manager
- Employees on the Exceptions List (internal list maintained by IT Services)
Support
For support with limited access accounts, please contact the IT Service Desk.
Service Catalogue Entry
Service Name |
Contractor (Vendor) Limited Access to UFV Networks & Computers |
Service Users |
Staff, Faculty |
Description |
Grant limited access to the UFV network and computers for an external contractor. |
Features |
AD account creation. Other features if needed include: UFV email, file share access, phone, print / copy. |
Category |
Accounts and Access |
Sub Category |
Contractor Accounts |
Supporting Services |
Remote Computing Assessment, Hardware Procurement, Software Procurement, Mobile Device Purchase |
Service Owner |
CIO |
Business Owner |
Human Resources |
Authorized Requestors |
Department Assistant (or an Administrative Assistant e.g., Executive Assistant, Program Assistant, etc., authorized by Director or Dean)
Department Head
Dean
VP / AVP
Director
Manager
Employees on the Exceptions List (internal list maintained by IT Services) |
Request Process |
Authorized users submit request. Ticket will then be assigned to the IT Service Desk and tasks will be assigned to ITS teams as required. |
Approval Requirement/Process |
As per detailed procedures. |
Requirements and Pre-requisites |
Budget code, Contract start and end dates |
Turnaround Time for New Requests |
5 business days |
Requester Responsibility |
Ensure you are part of the Authorized Account Requestor group and that all information is provided on the request form. |
Support Hours |
IT Service Desk business hours |
Hours of Availability/Planned Downtime |
24/7 |
Support Process |
Contact the IT Service Desk, Check the IT Services Portal for request status |
Support Owner |
Service Delivery Manager |
Support Documentation |
IT Services Knowledge Base |
Customer Costs |
Hardware, Software, Mobile (if applicable) |