Directory Update

Overview

Request an update to the UFV directory contact information.  This includes updates to an employee's title, department, phone number, and location on the www.ufv.ca/directory webpage, telephone call display and voicemail, as well as on Outlook contact cards and in MS Teams.   

Any name changes must be submitted through the Name Change request.

Directory updates that occur due to resignation, retirement, and contract ends, please fill out the Employee Offboarding request instead.

Information Required

UFV employees can complete the Directory Update form to request an update to the UFV Directory.

  • Name
  • Department (Required field.  Use current department if not changing.)
  • New job title (if applicable)
  • New office number (if applicable)
  • New telephone number or local (if applicable)

Instructions

Complete the Directory Update service request.  IT Services will inform you when the update has been completed.

The employee submitting this request must be part of the Authorized Account Requestors group.  Authorized Account Requestors include:

  • Department Assistant (or an Administrative Assistant e.g., Executive Assistant, Program Assistant, etc., authorized by Director)
  • Department Head
  • Dean
  • VP / AVP
  • Director
  • Manager
  • Employees on the Exceptions List (internal list maintained by IT Services)

Support

Contact the IT Service Desk, or check the ticket status in the Online Portal for updates.

Service Catalogue Entry

 
Service Name Directory Update
Service Users Faculty, Staff
Description UFV employees use this service to request an update to the UFV Directory.
Features Standard
Category Accounts and Access
Sub Category Employee Accounts
Supporting Services UFV Directory
Service Owner IT Services
Business Owner IT Services
Authorized Requestors Department Assistant (or an Administrative Assistant e.g., Executive Assistant, Program Assistant, etc., authorized by a Director or Dean)
Department Head
Dean
VP / AVP
Director
Manager
Employees on the Exceptions List (internal list of authorized requestors maintained by IT Services)
Request Process Authorized user submits request via IT Services Online Portal.
Ticket assigned to the IT Service Desk.
Sub tasks assigned to ITS teams as required.
Approval Requirement/Process N/A
Requirements and Pre-requisites N/A
Turnaround Time for New Requests 3-5 business days
Requester Responsibility Enter all required fields into the form.  Provide all necessary details.
Support Hours IT Service Desk business hours
Hours of Availability/Planned Downtime 24/7
Support Process Contact the IT Service Desk, check the online portal for request status
Support Owner Service Delivery Manager
Support Documentation Knowledge Base
Customer Costs N/A

 

 
Submit Directory Update Request

Details

Service ID: 521
Created
Fri 6/26/20 3:29 PM
Modified
Mon 7/19/21 5:00 PM