Contact IT Service Desk

University of the Fraser Valley
Building G, room 131
33844 King Rd
Abbotsford, BC V2S 7M8

View hours of operation

New myClass (Blackboard), Kaltura, and Collaborate Ultra Services

Faculty can now request LMS services via the IT Services portal.  Services include course merge, course shell, and other common requests. 

Students can now report an issue with myClass (Blackboard) or Collaborate Ultra via the portal.
Service Catalogue & Service Request Categories
Service Catalogue View the full service catalogue.
Accounts and Access Employee onboarding/offboarding, account extensions, directory update, Banner access, file share access, etc. Student password support.
Learning Management System Faculty Course enrollment, course merge, course extension, course shell, course restore, Kaltura, Collaborate Ultra
Audio Visual and Classroom Technology Classroom and meeting room technology, equipment loans, special event support (CEP)
Business Applications Banner, M365, application enhancement requests
Communications and Collaboration Email, video conferencing, mobile, softphone, website redirects, MS Teams for a Course
Computers, Software and Printing Computer hardware and software procurement
Cyber Security Email cyber attacks and other cyber security concerns
Files and Documents Network file share creation and network file recovery
Networks and Connectivity Wifi for guests, contractors, and events
Help and Support Report problems and issues.