Knowledge Base

Categories (13)

Accounts and Access

Network, systems, applications, computing accounts and access for employees and students.
Expand

Eduroam and Wireless

WiFi networks, eduroam, guest and event wireless access.
Expand

Learning Management System

myClass, Blackboard, Kaltura
Expand

Email

Email, Outlook, Shared Mailboxes, and webmail for employees and students.
Expand

Microsoft 365 (M365)

Microsoft 365 (M365) software support and information (Email, OneDrive, MS Teams, Microsoft applications) for students and employees.
Expand

myUFV Portal

myUFV Portal / Banner Self-Service
Expand

Hardware

Computing, hardware, and remote desktop for employees and students.
Expand

Software

Client, classroom, business and enterprise software for employees and students.
Expand

myFiles and Network Storage

myFiles and Network File Storage
Expand

Telecommunications and Conferencing

Mobile phones, desktop phones, voicemail and videoconferencing.
Expand

Cyber Security

Cyber security, information security, phishing emails, spam blocking, Bitlocker, virus and malware.
Expand

FAQs

Frequently asked questions
Expand

IT Services Portal

Articles on using the IT Services Portal (e.g., submit a ticket, approve a ticket).
Expand