Knowledge Base

Categories (14)

Accounts and Access

Network, systems, applications, computing accounts and access for employees and students.

Eduroam and Wireless

Wi-Fi networks, eduroam, guest and event wireless access.

Learning Management System

myClass, Blackboard, Kaltura


Email, Outlook, Shared Mailboxes, and webmail for employees and students.

Microsoft 365 (M365)

Microsoft 365 (M365) software support and information (Email, OneDrive, MS Teams, Microsoft applications) for students and employees.

myUFV Portal

myUFV Portal / Banner Self-Service


Computing, hardware, and remote desktop for employees and students.


Client, classroom, business and enterprise software for employees and students.

Computer Labs

Open drop-in, print stations, applications.

myFiles and Network Storage

Network file access and storage.

Telecommunications and Conferencing

Mobile phones, desktop phones, voicemail and videoconferencing.

Cyber Security

Cyber security, information security, phishing emails, spam blocking, Bitlocker, virus and malware.


Frequently asked questions

IT Services Portal

How to write and manage your IT ticket.