Overview
Use this service to request recovery of accidentally deleted content (e.g., assignments, exams, materials) from a course or to restore a course that is no longer in your Course Modules.
IMPORTANT: Content from accidental deletions can be recovered if the deletion has occurred within the last 35 days. Backups of data are completed around 2:00 AM each day. Restore of older courses can be completed if the CRN is known. If you do not have the CRN, you can locate it through the timetable archives.
Information Required
UFV faculty can complete the Course Restore / Recover request form to request a course restore or recovery of deleted items. Please provide the following information when filling out the form:
- Course ID / course name
- Time content was deleted (if applicable)
- Additional Comments
Instructions
Click on the "Submit Course Restore / Recover" and complete all required fields on the form.
Support
Contact the IT Service Desk, or check the ticket status of your tickets in the Online Portal for updates.
Service Catalogue Entry
| Service Name |
Course Restore / Recover |
| Service Users |
UFV Faculty |
| Description |
Request a course restore or recovery of deleted course content. |
| Features |
N/A |
| Category |
Learning Management System / myclass (Blackboard) |
| Sub Category |
myclass (Blackboard) Service Requests |
| Supporting Services |
N/A |
| Service Owner |
Manager, Application Services |
| Business Owner |
Manager, Application Services |
| Authorized Requestors |
All UFV faculty can request this service |
| Request Process |
Submit the Course Restore / Recover request form with all required fields. |
| Approval Requirement/Process |
N/A |
| Requirements and Pre-requisites |
N/A |
| Turnaround Time for New Requests |
2 business days. |
| Requester Responsibility |
Enter all required fields on the form. Provide all necessary details. |
| Support Hours |
IT Service Desk business hours |
| Hours of Availability/Planned Downtime |
24/7 |
| Support Process |
Contact the IT Service Desk. Check the status of the ticket in the IT Services Portal. |
| Support Owner |
Manager, Application Services |
| Support Documentation |
IT Services Portal Knowledge Base |
| Customer Costs |
N/A |