Overview
A softphone is ideal for UFV employees that currently have a UFV issued laptop or mobile and require access to our on-campus phone system from any location. The softphone application allows the employee to make phone calls (internal or external) using your UFV assigned extension regardless of location.
Use this service to request a softphone by clicking the "Submit Softphone Request" button.
IMPORTANT: If you require a headset, you must also submit a Hardware Procurement service request.
What is a softphone?
A softphone is a software application that runs on a computer or a mobile device (IOS or Android) and functions as a phone, but without the handset that is normally associated with a phone. This type of software application functions as a virtual phone and appears graphically as a real phone on the computer or mobile device’s screen. A softphone is ideal for UFV employees that currently have a UFV issued laptop or mobile and require access to our on-campus phone system from any location. The softphone application allows the employee to make phone calls (internal or external) using your UFV assigned extension, regardless of their location.
LEARN MORE: View our quick reference guide to learn how to use your softphone. You can also watch a short video to learn how to use your softphone.
Requirements and Costs
Departments will not be charged a cost for either option, softphone or physical phone. If an employee chooses a softphone, the department will be required to purchase a compatible headset for the employee (between $50 and $300). IT Services will help to provide headset options and assist with this purchase as needed.
Information Required
UFV employees can complete the Softphone Request form to request a softphone. Please provide the following information:
- Employee name
- Department
- Employee local / phone number
- Softphone location (i.e., on campus or hybrid)
- Home Internet provider and Internet speed (hybrid only)
- Headset requirements
- Budget Code
Instructions
Click "Submit Softphone Request" and complete all required fields on the form.
Support
Contact the IT Service Desk, or check the ticket status in the Online Portal for updates.
Softphone use instructions can be found in this knowledge base article.
Service Catalogue Entry
| Service Name |
Softphone |
| Service Users |
Staff, Faculty |
| Description |
Request a softphone. |
| Features |
N/A |
| Category |
Communications and Collaboration |
| Sub Category |
Phone |
| Supporting Services |
N/A |
| Service Owner |
Manager, Network Services |
| Business Owner |
Manager, Network Services |
| Authorized Requestors |
N/A |
| Request Process |
Submit the Softphone request form. |
| Approval Requirement/Process |
N/A |
| Requirements and Pre-requisites |
N/A |
| Turnaround Time for New Requests |
3-5 business days |
| Requester Responsibility |
Enter all required fields into the form. Provide all necessary details. |
| Support Hours |
IT Service Desk business hours |
| Hours of Availability/Planned Downtime |
24/7 |
| Support Process |
Contact the IT Service Desk, or check the ticket status in the Online Portal for updates. |
| Support Owner |
Manager, Network Services |
| Support Documentation |
N/A |
| Customer Costs |
Headset (if required) |