Mobile Device Purchase / Upgrade


This service is used to request the purchase of a new UFV-issued mobile device for eligible employees. It is also used for employees with a UFV-issued mobile phone device who are eligible for a device upgrade.

Note: An approval request will be sent to the Spending Authority of the budget code provided for approval.

The Mobile Phone Guide is available to learn more about the standard UFV Roger's plan and how to prepare and back up your previous mobile in preparation for a new device. If you are traveling outside of Canada, learn more about the Rogers Flex Roaming Plan that will be automatically applied to your account.

Mobile Device Purchase

Eligible employees may have a request submitted for the purchase of a new UFV-issued mobile device. This request must be submitted by a member of the Authorized Account Requester group. 

Mobile Device Upgrade

When an employee with a current UFV-issued mobile phone requires a new device, they are eligible to upgrade after 3 years with no additional fees apart from the cost of a new device. Employees can request to upgrade their mobile devices prior to the 3 years at an additional cost. This request must be submitted by a member of the Authorized Account Requester group. 

If you are unsure if you are eligible to upgrade your mobile device, contact

Rogers Preferred Program for Personal Devices

UFV employees may receive discounts on personal mobile phone plans, devices, and accessories. To explore discounts, please visit Rogers Preferred Program and enter the access key: GOV.

Information Required

UFV employees that are part of the Authorized Account Requestors group can complete the Mobile Device Purchase / Upgrade Request form to request the purchase of a new UFV-issued mobile device for an eligible employee or the upgrade of a current UFV-issued device.

You will need the following information to complete the request form:

  • Employee name (for new device)
  • Employment Type ( i.e. permanent, contract, sessional, temporary or student)
  • For existing UFV mobile device plans, current phone number of device
  • If the device will require a new SIM card
  • Required date of activation
  • If you require a quote before purchase
  • Manufacturer, model, colour, and storage size of the device; visit Rogers Mobility to view available devices
  • If porting (moving) a personal number to the new device, current mobile number, account number, and carrier
  • If you require a new case, enter the case name and model in the Additional Comments field
  • Budget Code
  • Spending Authority name


Click on the "Submit Mobile Device Purchase / Upgrade Request" button and complete all required fields on the form. 

The employee submitting this request must be part of the Authorized Account Requestors group.  Authorized Account Requestors include:

  • Department Assistant (or an Administrative Assistant e.g., Executive Assistant, Program Assistant, etc., authorized by Director)
  • Department Head
  • Dean
  • VP / AVP
  • Director
  • Manager
  • Employees on the Exceptions List (internal list maintained by IT Services)

More information can be found in the Mobile Phone Guide.


Contact the OCIO Administrative Assistant, or check the ticket status in the Online Portal for updates.

Submit Mobile Device Purchase / Upgrade Request

Related Articles (2)

Information on purchasing a new mobile device, standard data and roaming plans, and UFV mobile device management.
Information on Rogers mobile roaming features and roaming management if you are travelling for personal or business and will be taking your UFV mobile with you.


Service ID: 390
Fri 2/7/20 3:28 PM
Fri 9/15/23 10:39 AM