Contact the IT Service Desk

 Due to flooding in the Fraser Valley, the IT Service Desk have updated their hours of operation and services: 

  • FOR TUE, NOV 23 to FRI, NOV 26:
    • Hours of Operation:  8:00 AM to 8:00 PM
    • Walk-in Service for G131/CEP 0006: Open during hours of operation.
    • Phone Support:  8:00 AM to 8:00 PM
    • IT Services Portal (itservicedesk.ufv.ca): available 7 x 24
    • Email Support (itservicedesk@ufv.ca):  you can submit 7 x 24 however will be responded to during hours of operation.
  • FOR SAT, NOV 27:
    • Hours of Operation:  8:00 AM to 4:00 PM
    • Walk-in Service for G131: Open during hours of operation.  (Note: CEP A0006 is closed.)
    • Phone Support:  8:00 AM to 4:00 PM
    • IT Services Portal (itservicedesk.ufv.ca): available 7 x 24
    • Email Support (itservicedesk@ufv.ca):  you can submit 7 x 24 however will be responded to during hours of operation.

IT Service Desk Hours

IT Service Desk Analysts are available via phone, email, remote desktop control, MS Teams chat and calling, as well as through the IT Services Portal during the following support hours:

Abbotsford G131 - Walk-ins, Email, Phone, Chat, Student Device Repair (by appointment)
  • M-F  8 AM - 8 PM
  • Sat   8 AM - 4 PM
CEP 0006 - Walk-ins, Email, Phone, Chat, Student Device Repair
  • Mon       12pm - 8 PM
    • Note: The IT Service Desk is still available through all other channels at CEP except walk-ins 8am-12pm Monday
  • Tue-Fri  8 AM - 8 PM
  • Sat         8 AM - 4 PM

Sunday & Statutory Holidays

Contact Us

IT Services Portal: itservicedesk.ufv.ca 

Phone: 604-864-4610

Toll-free: 1-888-504-7441, ext. 4610

Email: itservicedesk@ufv.ca

Walk-Ins: Abbotsford G131 and CEP A0006

IMPORTANT COVID protocols: To ensure the safety of our staff and community we need to keep the amount of people within our work spaces to a minimum. Please do not enter the IT Service Desk without first joining our line using the QLess system and proceed to enter the IT Service Desk only once summoned by an available analyst. Join the queue from anywhere at anytime and wait where you want by following the QLess JOIN THE LINE instructions below.

Submit a Ticket to the IT Service Desk

  1. Go to itservicedesk.ufv.ca
  2. IT Services Portal log in instructions:
  • Students and Employees: Login using your UFV email address and password associated with your network logon account
  1. Many of our standard services can also be requested through our Service Catalogue.

Join the Line

You can now join the virtual line and wait where you want. Join the line for walk-up eduroam wifi support, password, and login assistance, as well as remote learning delivery support.

Ways to join the line:

  • Use the app store to download the QLess app and search for your line up on your mobile device.

  • Text UFVIT to 604-265-8123

  • On-site kiosk at IT Service Desk (Abbotsford Building G-131)

  • On-site kiosk at IT Service Cenre (CEP Building A-0006)

Stay in Touch

Text these letters to communicate with us while you wait for your turn:

  • S - Check your status – Use this command when you want an update of your wait time and place in line.
  • H - Request for help – Use this command to get additional assistance
  • L - Leave the line – Use this command when you need to exit a particular queue
  • M - Request more time – Use this command to request additional time if you can't be in the area.
  • N# - Notify me in XX minutes – Use this command to let QLess know when to send an alert
  • W - Switch – Use this command to switch from text to voice call updates
  • J - Re-join – Use this command to re-join the line if you accidentally leave the queue

Get in Line - Wait Anywhere

When it's your turn:

  • Receive a notification – As your turn approaches, you will receive a notification via text
  • Head to the center – Go to the IT Service Desk, G131
  • Take your turn – Get Help - When it's your turn you will get a text with more details about the meeting place

Schedule an Appointment

Students can schedule an appointment for:

  • PC or Apple/Mac hardware repair
  • Support for Android and iOS mobile devices
  • Cell/tablet screen repair
  • Data recovery
  • Upgrade or installation of software
  • Virus or malware removal
  • Technical advice

Students should be sure to bring their valid Campus Card ID  for validation to their appointment and also ensure that they are eligible for the service as a UFV Student*.

Follow the link to book your one-hour appointment slot Monday, Wednesday, and Thursday between 8 am-4 pm. Unavailable for a break from 12 pm-2 pm. Alternatively, use the Qless App from your mobile device (instructions above) to book your appointment.

 

*UFV Student

Student must be registered in the current semester and have paid the SUS IT Service fee on their current term account balance. This can be verified from within myUFV as shown below. This service is not currently available for Continuing Education students. The SDS program is operated by IT Services and funded by the SUS IT Service Fee. 

 

 
Contact the IT Service Desk

Details

Service ID: 451
Created
Mon 5/25/20 7:53 PM
Modified
Thu 11/25/21 8:28 AM