UFV standard hardware such as a computer, laptop and/or monitors, is requested through IT Services. Computer peripherals (mouse, keyboard) for campus use may be outsourced for purchase. IT Services should be consulted prior to peripheral purchase to confirm that the device is compatible with UFV standard computing equipment and/or network infrastructure.
View the hardware specifications and price list for more information.
IMPORTANT: Only authorized requestors can submit the Hardware Procurement request (except if you select peripherals in the form). If you are in need of specific hardware and you are not a part of the authorized requestors group, please contact your Department Assistant to submit the request on your behalf.
Computer hardware (excluding peripherals) is considered a restricted purchase and cannot be purchased directly by the employee/department.
Authorized requestors include:
- Departmental Assistant, Administrative Assistant (e.g., Executive Assistant, Program Assistant, etc.), or as authorized by Director, VP, or Dean
- Department Head
- Dean
- VP / AVP
- Director
- Manager
- Employees on the Exceptions List (internal list maintained by IT Services)
Computer Refresh Program
IT Services allocates and supports new computer hardware in a 4-year cycle for all full-time, permanent UFV employees (100% full-time). Sessional faculty and/or shared, temporary staff computers are not included in the refresh program, each department is responsible for allocating funds from their budget (capital hardware) for these positions.
Please contact the IT Deployment Coordinator for current refresh schedule information.
Information Required
UFV employees that are part of the authorized requestors group (except for peripherals) can complete a Hardware Request form to request or inquire about hardware. Please provide the following information when filling out the form:
- Employee name (who will use the hardware)
- Employee email
- Department
- Office or classroom number
- Local lumber
- Requested date of installation
- Type of employment including contract end date if applicable
- Budget Code
- Spending authority name
- Type of standard (standard UFV hardware) or non-standard hardware (iMac, tablet, MacBook, etc.)
Instructions
Click on the "Submit Hardware Procurement Request" button and complete all required fields on the form. ITS will contact you about your purchase.
Support
Contact the IT Service Desk, or check the ticket status in the Online Portal for updates.
Service Catalogue Entry
| Service / Service Offering |
Hardware Procurement |
| Service Users |
UFV Employees |
| Description |
Hardware procurement request for UFV standard and non standard hardware such as a computer, laptop, monitors, tablets and other peripherals and components. |
| Features |
N/A |
| Category |
Computers, Software, and Printing |
| Sub Category |
Hardware |
| Supporting Services |
N/A |
| Service Owner |
Team Lead, Client Support |
| Business Owner |
Manager, Client Technology |
| Authorized Requestors |
Department Assistant (or an Administrative Assistant e.g. Executive Assistant, Program Assistant, etc., authorized by Director or Dean)
Department Head
Dean
VP / AVP
Director
Manager
Employees on the Exceptions List (internal list maintained by IT Services) UFV employees can request this service. |
| Request Process |
Submit the request form with all required fields. |
| Approval Requirement/Process |
N/A |
| Requirements and Pre-requisites |
N/A |
| Turnaround Time for New Requests |
5 - 10 business days depending on hardware. |
| Requester Responsibility |
Enter all required fields on the form. Provide all necessary details. |
| Support Hours |
IT Service Desk business hours |
| Hours of Availability/Planned Downtime |
24/7 |
| Support Process |
Contact the IT Service Desk. Check the status of the ticket in the IT Services Portal. |
| Support Owner |
Manager, Client Technology |
| Support Documentation |
N/A |
| Customer Costs |
Dependent upon request |