How-to enhance knowledge base article content for public viewing.
This guide explains how to write KB articles and Service Catalog entries optimized for the Fraser Chatbot's hybrid search system. It provides guidance on how to write titles/summaries, structure your articles, and choose audience tags, while emphasizing practical techniques such as numbered steps, error messages, and natural language writing.
Adding images to content.
Change state of KB to Draft, Not Submitted, Published, or Archived.
Compare to historic versions of a knowledge base article.
Guidelines for adding text, formatting, tables, images, video to a knowledge base.
Video: Add an Alert Box to your KB article
Adding icons to list items in a kb article content help guide users in navigating content.