Outlook "Sync Issues" Folder and Log Messages

Synchronization Log Messages

Microsoft Outlook contains synchronization issues folders which include logs and items that Microsoft Outlook has been unable to synchronize with your email servers. Having messages in these folders is a normal function of Outlook as they are error checking mechanisms that the program uses to sync your email to email services. For more information on where to find this sync issues folder and details of these folders, click here.

Now, if you have created an Unread Mail search folder in Outlookyou may begin seeing synchronization log messages in that search folder like the one below (For more information on the search folders, visit the following article from Microsoft: Use Search Folders to find messages or other Outlook items).

Removing Synchronization Log Messages from Unread Mail search folder: Click the link here to follow the steps listed in the section 'How to Remove Synchronization Log Messages from the Unread Mail search folder?'.


How to Remove Synchronization Log Messages?

Please follow these steps listed if you do not want to see these synchronization log messages in your 'Unread Mail' search folder.

  1. Access your folder list within Outlook by clicking on the three dots in the bottom left of your Outlook application.
  2. Expand Search Folders, right-click Unread Mail (if you've created your Unread Mail search folder), and choose, Customize This Search Folder...

  3. Select Browse

  4. Uncheck the top-level email @ufv.ca account (shown in red below).  Select the Inbox folder and all other desired folders for which you want to sync new messages with the Unread Mail folder (shown in green below), then click OK.

    If you don't want any sub-folders to show unread emails and only select top-folder e.g. inbox, you can turn it off by unchecking 'Search subfolders'. Uncheck the top-level email @ufv.ca account (shown in red below) and select only the folders for which you want to sync new messages with the Unread Mail folder, then click OK.


How to access Outlook's folder view and Sync Issues folder

  1. Click on the three dots in the bottom left of your Outlook email program.

  2. Click Folders, which will bring up a list of the folders in your account

  3. Scroll to the Sync Issues folder and expand it to also see the ConflictsLocal Failures, and Server Failures folders as described above.

There are four synchronization issues folders that appear in the navigation panel when you view the folder list.

  • Sync Issues - Contains all of the synchronization logs. This folder is helpful if Outlook is having trouble synchronizing — for example, there is an item that you see in the Office 365 OWA (Outlook Web Access), but not in Outlook — or you are not getting new mail in some folders when using Cached Exchange Mode.
  • Conflicts - Contains all the multiple copies of conflicting items in your mailbox. An InfoBar at the top of the original item advises you that a conflict for this item exists. The conflicting item is stored in the Conflicts folder. Clicking the InfoBar will bring up a list of conflicting items and allow you to resolve the conflict by determining which item you want to keep.
  • Local Failures - Contains all items that could not be sent to your server. If you have made changes to items while working offline, and then notice that your changes are not appearing in another Outlook client, your Office 365 OWA, or your SharePoint list, you should check this folder.
  • Server Failures - Contains items that Outlook failed to synchronize from your mailbox or SharePoint server. When Outlook cannot synchronize the item from the server, it moves it from its original folder location into the Server Failures folder. The contents of this folder are available only when you have a connection to your server. If you are missing expected emails, check this folder.


Article ID: 908
Fri 11/13/20 12:02 PM
Thu 10/6/22 3:18 PM