- Knowledge Base
- Cyber Security
- Email Security
While you can set up email forwarding from your UFV email to another account, ITS does not recommend this. Read this guide to find out why.
- Knowledge Base
- Cyber Security
- Email Security
The Outlook Junk Folder holds suspected spam and phishing for your review. This article explains how to review and re-classify Junk messages.
- Knowledge Base
- Telecommunications and Conferencing
- Knowledge Base
- Microsoft 365 (M365)
- M365 For Employees
Instructions for UFV employees on installing and upgrading to Microsoft O365 Apps for Enterprise on a UFV provided workstation.
- Knowledge Base
- Software
Instruction on access software, Installing SPSS 25 for Mac Users.
- Knowledge Base
- Software
Instruction for students and employees on installing SPSS 27 on MAC computer
- Knowledge Base
- IT Services Portal
How to do a service request ticket approval when you are designated as the Spending Authority or Approver.
- Knowledge Base
- Software
MAC OS Big Sur and Catalina may receive a developer not verified error when installing SPSS 25. This article provides a troubleshooting guide to help resolve SPSS 25 installation issue with installation.
- Knowledge Base
- Software
Convert HEIC/HEIF files to JPEG using Photoshop.
- Knowledge Base
- Email
- Student Email
Responding to a problem where a student reports that they are getting multiple emails from an incorrect instructor that they are not taking classes with but the email belongs to their current classes. The emails are legitimate but the “from” in the email is incorrect. Students receiving a bounce-back email when emailing their instructor.
- Knowledge Base
- Cyber Security
- Device Security
UFV is working with the Canadian Internet Registration Authority (CIRA) to help make browsing the internet safer. CIRA proactively identifies and blocks known malicious websites.
- Knowledge Base
- FAQs
Instructions for UFV employees to print wirelessly (via web). Applicable for UFV computers, personal devices, MAC and Windows as well as iPhone/Android.
- Knowledge Base
- Software
- Computer Lab Software
Instructions for UFV students to print wirelessly (via web). Applicable for UFV computers, personal devices, MAC and Windows as well as iPhone/Android.
- Knowledge Base
- Computing
Instructions for Students on how to remote access (RDP) into UFV Student Computer Labs on Windows and MAC personal computers.
- Knowledge Base
- Computing
Student guide on accessing UFV Computer Labs on campus or remotely.
- Knowledge Base
- Cyber Security
- Email Security
If your receive a suspicious email, forward it to phishreport@ufv.ca and we will investigate.
- Knowledge Base
- Cyber Security
- Email Security
If you are receiving emails from a sender and you no longer wish to keep receiving them, you can block the sender.
- Knowledge Base
- Computing
UFV standard or non-standard hardware inventory list for procurement and a form to fill out by employees if you are ready to purchase hardware.
- Knowledge Base
- Accounts and Access
Instructions for employee self-service password reset for myUFV, Blackboard, Banner 9 or your Network Login Account (PC/Email) Password Using Self Service
- Knowledge Base
- FAQs
Guide with the information on the most commonly used ITS services and tools by students.
- Knowledge Base
- Accounts and Access
UFV ITS Services Password Conventions
- Knowledge Base
- myClass and Learning Management Systems
Student and Faculty guide on accessing their course/class resources online using myClass (Blackboard Learning).
- Knowledge Base
- Cyber Security
- Account Security
Learn how multi factor authentication (MFA) works to secure your UFV account.
- Knowledge Base
- Cyber Security
- Account Security
New UFV Employees and Students will be prompted complete this combined registration, which offers two benefits: SSPR (self service password reset), and MFA (multi factor authentication).
- Knowledge Base
- Cyber Security
- Account Security
These errors may present when you sign in to M365 services with your UFV account. If you encounter an error, read this article to find out what to do about it.