Setup Student Email

Follow these steps to configure your UFV email in the Outlook desktop app on a Windows computer:

1. Download the Outlook application from office.com.

2. Optional: For help with download and install, read this KB article.

3. Launch the Outlook client.

4. In the Outlook window:

a. Type your UFV email address.
b. Uncheck Let me set up my account manually (under Advanced options).

5. Click Connect.

6. Select Office 365.

7. In the Enter password window:

a. Type your UFV student email password.
b. Click Sign in.

8. Click OK, to stay signed in to all your apps.

9. When your account is now added window appears, click Done.

10. A confirmation window will appear showing your account successfully added.

11. Click Done.

12. Open Outlook and check that your account added successfully.

Follow these steps to configure your UFV email in the Outlook desktop app on a Mac computer:

1. Download Outlook application from www.office.com.

2. Optional: For help with download and install, read this KB article.

3. Launch the Outlook client.

4. If you want to add your UFV email as an additional account, click on plus (+) sign > Add Account.

5. Click on Add Email Account if you don't have an account added to Outlook.

6. Enter your UFV student email address and click Continue.

7. Enter your UFV email password and click Next.

8. The account has now been successfully added. Click Done.

Having trouble adding or signing into your UFV account in Outlook?

Sign out of any Microsoft 365 accounts from other organizations (such as U.S.-based tenants) before logging in to your UFV M365 account.

Windows

Sign Out

1. Open any Microsoft app (e.g., Word).

2. Click your initials in the top-right corner and Sign out of the current account.

3. Sign in again with your UFV email and password.

Remove Old Tenant Account

1. Open Settings → search Access work or school.

2. Find the account: GivenName.LastName@studentufvca.onmicrosoft.com.

3. Click Disconnect/Remove.

Mac

Sign Out

1. Open Word.

2. In the left menu, click your initials → Sign Out.

Sign In Again

3. Click Sign In and enter your UFV email and password.

Follow these steps to configure your UFV email using Outlook on your (android or IOs) mobile device:

1. Install Outlook app:

For Android:
Download from Google Play
[play.google.com]
 

For iOS (iPhone/iPad):
Download from the App Store
[apps.apple.com]

2. Open the app

3. Tap Get Started if this is your first time setting up Outlook.

4. Open the Menu  > Settings > Add Account > Add Email Account.

Note: If you are adding only your UFV email account, tap Skip and and follow from Step 10.

Note: If Outlook detects you have a Google account on your android device, continue below at Step 5.

5. Tap Google Connect Account and tap OK to confirm.

6. Tap Allow to give Outlook access to your Contacts.

7. Select the accounts you'd like to add and tap Add Account (you may be asked to sign in).

8. Tap Allow to confirm offline access and any other prompts.


9. To add another email account (e.g. your UFV email), tap Continue.

10. Enter your full UFV email address, tap Continue.

11. Finish signing in with your email password and click Sign in.

12. The account is added.

1. Click on the Profile icon on the top left corner.

2, Click on the Add mail icon on the top left corner if you already have another account added.

3. Enter the email address and click Add Account.

4. Enter your UFV email account password and click Sign In.

A name change request by a students must be first submitted to the Office of Registrar before the student email address change can be performed by IT Services.

Visit the Office of Registrar website for Name Change Requests.

IT Services can't guarantee that you will receive messages forwarded to another email system.

A forwarded message could bounce if your inbox is full or unavailable or be blocked altogether by a spam filter.

The UFV spam filter system may blacklist your external email provider.

As UFV will not remove blacklisted domains, you may not be able to send from that email address to a UFV address.

You or your recipient might not be notified, if an email sent from a non-UFV email address to a UFV address is blocked by UFV spam filters.

Your instructor or other important recipients might not receive your email at all.

The UFV-assigned email address clearly identifies you as a student. 

For example, personal email addresses (e.g. soccerdude@hotmail.com or kitten524@yahoo.ca) may be flagged as spam in an instructor's inbox, resulting in it being unread or deleted.

If you are submitting an assignment close to the deadline, UFV email system delivers assignments to your instructor on time.

Other email systems may delay sending email, which could make your work late and cost you marks under your instructor’s policy.

IT Services will notify if there is a major, identifiable issue with the UFV student email system.

IT Services cannot verify or troubleshoot individual cases of non-receipt or delays involving forwarded email addresses to instructors.

If you report an issue with email forwarding to the IT Service Desk, the fix will be to remove the forwarding.

No additional investigation into the cause of the problem will be performed.