Knowledge Base Articles

Central hub to learn how to create and manage your KB articles.

Categories (6)

1. Knowledge Base Roles and Workflows

KB contributors and owners and their role in the KB workflow.
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Create a Knowledge Base Article

How to properly create, review and edit a public knowledge base article.
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2. Life Cycle of a Public Knowledge Base Article

KB Article Life Cycle: Steps to create, approve, publish, review, and archive a KB article.
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4. Knowledge Base Components

How-to enhance knowledge base article content for public viewing.
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5. Use Chatbot with Knowledge Base Articles

Write and format Knowledge Base content in TeamDynamix to enhance your user's search results in chat bot.
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1. Functionality of Knowledge Base Articles

Learn to capture, structure, and reuse knowledge to solve customer issues efficiently, reducing resolution times and boosting productivity by integrating knowledge creation and maintenance into a problem-solving workflow.
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Articles (3)

1. What is your KB Article Role?

Know how your role in the life cycle of a KB article will contribute to the success of how people use it.

2. KB Workflow to Update Content

Stages in the life cycle for the creation, update and archival of a knowledge base article.

3. Search the Knowledge Base

Optimize your searches in the IT services portal to find self-help how-to articles and service requests.