Knowledge Base

Categories (14)

Accounts and Access

Network, systems, applications, computing accounts and access for employees and students.

Microsoft 365 (M365)

Microsoft 365 (M365) software support and information (Email, OneDrive, MS Teams, Microsoft applications) for students and employees.

myUFV Portal

myUFV Portal

myFiles and Network Storage

myFiles and Network File Storage

myClass and Learning Management Systems

myClass and Learning Management Systems for students and employees. LMS, Blackboard, Kaltura, Online, Mediaspace, and Teaching and Learning.


WiFi networks, eduroam, guest and event wireless access.


Computing, hardware, and remote desktop for employees and students.


Email, Outlook, Zimbra, and webmail for employees and students.

Telecommunications and Conferencing

Mobile phones, desktop phones, voicemail and videoconferencing.

Audio Visual

Classroom and meeting room audio visual.


Client, classroom, business and enterprise software for employees and students.

Cyber Security

Cyber security, information security, phishing emails, spam blocking, Bitlocker, virus and malware.


Frequently asked questions

IT Services Portal

Articles on using the IT Services Portal (e.g., submit a ticket, approve a ticket).