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Submit and track your ITS support ticket details.

Current students can use the self-service MFA reset portal to reset their multi-factor authentication (MFA) methods.

If you don't have access to your MFA method (e.g. lost phone, traveling), we can generate a temporary access pass for you to use instead.

Troubleshooting tips to help you with using MFA or authentication methods.

A security key is a device that plugs into a USB port on your computer, and can be used to verify multi factor authentication (MFA) or for passwordless sign in. Use this option if you do not have a mobile device or do not want to use your mobile device.

Step by step instructions to use the official Microsoft Authenticator app to register for multi-factor authentication (MFA).

If your sign-in looks suspicious, you'll need to secure your account and possibly verify your identity or reset your password.

How multi-factor authentication (MFA) is used to secure your UFV account.

Employees and students new to UFV will be prompted complete this combined registration, which offers two benefits: SSPR (self service password reset), and MFA (multi-factor authentication).

Commonly asked questions about email access, email delivery, and spam/phishing.

If you receive a suspicious email, forward it to phishreport@ufv.ca and we will investigate.

What to do if an email you sent was blocked, or an email someone sent to you was not received.

Block the emails you are receiving emails from a sender.

Frequently asked questions and resources about email security at UFV to help you connect to important UFV announcements, collaborate with UFV community members, and sign on to UFV services.

The Cybersecurity team is dedicated to continuously improving the security of all UFV computers. To ensure protection of devices from major threats, these applications have been blocked from being installed on any UFV computer.