How to Access UFV Shared Mailbox

With the move to Exchange Online, shared mailboxes no longer are accessible with passwords, permissions are granted through the IT Service Desk. The owner of shared mailbox can request to add you to a shared mailbox. This change is part of Exchange Online’s enhanced security.

You can access your shared mailboxes as long as you have permissions in the following ways:


Outlook Application on UFV Computer

Once you log into to your UFV computer and open Outlook, you can sign into your UFV employee email. Once you sign in, it will automatically show all the shared mailboxes you have permissions to.


Exchange Online WebPortal

To access your shared mailboxes (as long as you have permissions) with Exchange Online webportal, please follow the steps below:

  1. Log into Exchange Online webmail with your UFV employee email account.
  2. At the top right of the screen, click on your initials.
  3. Select “Open another mailbox”


  1. In the window that pops up, type shared mailbox name you want to open, and select. This will open your shared mailbox in a separate window if you have permissions to this shared mailbox.


Outlook Application on Mobile Device

You can add shared mailbox to your Outlook application on mobile device. Please follow the steps listed to add shared mailbox to outlook on a mobile device.

1. Click on 'Add Mail' icon as shown below under your account name initials.

2. Click on 'Add Shared Mailbox'.

3. Enter the shared mailbox email address you want to access. Click on 'Add Shared Mailbox'. If you have permissions to the mailbox, it will list under accounts in Outlook app.


Article ID: 864
Fri 10/16/20 11:51 AM
Fri 10/16/20 12:25 PM