Overview
The IT Service Desk is your first point of contact for any IT-related support. Whether you're a student, staff member, or faculty, we’re here to help. You can reach our support team through phone, email, in-person, or by submitting a support ticket. Our IT Services team is dedicated to supporting the UFV community. For any assistance, please contact the IT Service Desk:
For Faculty reporting an urgent issue:
Call the Service Desk and select 1 for priority queuing. Mention your name and class, and someone from the Service Desk team will get back to you as soon as possible.
For general help, submit a ticket below or by clicking the "Contact the IT Service Desk" button.
For a specific request, visit the IT Services Portal and search our service catalogue for the service that is needed (e.g., services for accounts and access).
Something broken? If you are having problems or something isn't working right, report an issue or outage relating to a UFV service or system.
IT Service Desk Analysts are available via phone, email, remote desktop control, MS Teams, as well as through the IT Services Portal during the support hours below.
IMPORTANT: Walk-ins please JOIN THE VIRTUAL LINE via the QLess app.
Our Support Hours
You can also view our Knowledge Base or submit a ticket through the IT Services Portal.
You can now join the virtual line and wait where you want. Join the line for walk-up, eduroam wifi support, password, and login assistance, as well as student device support.
Ways to join the line:
Text these letters to communicate with us while you wait for your turn:
- S - Check your status – Use this command when you want an update of your wait time and place in line.
- H - Request for help – Use this command to get additional assistance.
- L - Leave the line – Use this command when you need to exit a particular queue.
- M - Request more time – Use this command to request additional time if you can't be in the area.
- N# - Notify me in XX minutes – Use this command to let QLess know when to send an alert.
- W - Switch – Use this command to switch from text to voice call updates.
- J - Re-join – Use this command to re-join the line if you accidentally leave the queue.
When it's your turn:
- Receive a notification – As your turn approaches, you will receive a notification via text.
- Head to the IT Service Desk– Go to the IT Service Desk, Abbotsford G131, CEP A1108.
- Take your turn – When it's your turn you will get a text with more details.
Student Device Support (SDS) program is available to registered UFV students who require software and hardware support of their personal devices such as mobile phones, laptops, and/or tablets.
The following services are provided:
- Support of all UFV central-delivered products and services
- PC and MAC hardware repairs ( data backup and recovery as required)
- Support of all Android and iOS devices
- Cell/tablet screen replacement
- Data Recovery
- Upgrades and installations of software
- Virus and malware removal
- Technical advice
Book an appointment and bring your device to the IT Service Desk during your appointment time and a Student Technology Analyst can assist you.
To book your QLess appointment, you can follow the link to join one of our virtual line-ups:
Alternatively, use the Qless App from your mobile device to book your appointment.
NOTE: Students must bring their valid Campus Card ID for validation to their appointment and also ensure that they are eligible for the service as a UFV Student*.
Learn more about Student Device Support Program and how to book an appointment.
*UFV Student
Student must be registered in the current semester and have paid the SUS IT Service fee on their current term account balance. This can be verified from within myUFV as shown below. This service is not currently available for Continuing Education students. The Student Device Support (SDS) program is operated by IT Services and funded by the SUS IT Service Fee.
