Contact the IT Service Desk

IT Service Desk - COVID-19 Response

IT Services will have walk-in and appointment services available to students only at the IT Service Desk in Abbotsford G131 beginning September 14, 2020.  Walk-in service for general IT Service Desk support like password, wifi, and remote learning delivery assistance will be handled by the QLess Join the Line system. No walk-ins will be permitted without first joining the line. Student personal device support and repairs will be by appointment only, booked through the QLess Flex Appointment Manager

To maintain the health and safety of both IT Services employees as well as our student population, walk-in service will be available for students only. UFV employees can continue to contact the IT Service Desk remotely by phone, email, or by submitting requests through the IT Service Management Portal. IT and AV support technicians can be dispatched for employees on all campuses if desk side or classroom support is required.

Strict adherence to the UFV's Return to Campus Plan will be followed. 

IT Service Desk On-site Support Hours

Students - Abbotsford Campus G131 Starting September 14

Student Device Support is available at the IT Service Desk for the following: 

  • Student Walk-in Support:  QLess Join the Line (See Join the Line instructions below.)
    • Login and password help, eduroam wifi set-ups, remote learning delivery support
    • Monday to Friday 8 AM - 4:00 PM
  • Student Personal Device Repair and Support:  QLess Flex Appointment Manager by appointment only (See Schedule an Appointment instruction below.)
    • Students can schedule appointments for:
      • PC or Apple/Mac hardware repair
      • Support for Android and iOS mobile devices
      • Cell/tablet screen repair
      • Data recovery
      • Upgrade or installation of software
      • Virus or malware removal
      • Technical advice
    • Students must bring a valid (non-expired) UFV Student Campus Card and ensure that they are eligible for the service as a UFV Student*.
  • 1-hour appointment slots available Monday, Wednesday, Thursday between 8 am – 4:00 pm. Unavailable for a break from 12 pm -2 pm.

Be Prepared

As a member of the UFV community, while on-campus, you have a responsibility to; 

  • Follow UFV's safety guidelines, read the RETURN TO CAMPUS GUIDE - Students.
  • Stay at home if you are not feeling well.
  • Enter Building G using the main entrance next to the Library. Exit Building G using the exit next to Tim Hortons.
  • Follow directional arrows in the building and G131. One way in, and one way out.
  • Listen for directions from UFV Safety Ambassadors.
  • Keep 6 feet apart from others.
  • Stay on the marked spots while waiting in-line.
  • Stay outside of G131 on marked spots until you are summoned by QLess, or your appointment time has arrived.
  • Tell friends and family to wait outside of the building while visiting the IT Service Desk. Only those who have an appointment scheduled or joined the queue will be permitted inside G131.
  • Students must bring their valid Campus Card ID and ensure that they are eligible for the service as UFV Student* before their scheduled appointment.

IT Service Desk Remote Support Hours

Employees and Students

Available via phone, email, remote desktop control, MS Teams chat and calling, and through the IT Service Management Portal.

Contact Us

Email: itservicedesk@ufv.ca

Phone: 604-864-4610

Toll-free: 1-888-504-7441, ext. 4610

IT Service Management Portal: itservicedesk.ufv.ca 

Submit a ticket to the IT Service Desk

  1. Go to itservicedesk.ufv.ca
  2. IT Service Management Portal login instructions:
  • Students: Use your student number and 8-12 myUFV digit password.
  • Employees: Use your UFV network username and password.
  1. Please provide your full name, student/employee number, phone number, and details of your inquiry. Many of our standard services can also be requested through our Service Catalogue.

Join the Line

You can now join the virtual line and wait where you want. Join the line for walk-up eduroam wifi support, password, and login assistance, as well as remote learning delivery support.

Ways to join the line:

  • Use the app store to download the QLess app and search for your line up on your mobile device.

  • Text UFVIT to 604-265-8123

  • On-site kiosk at IT Service Desk (Building G-131)

Stay in Touch

Text these letters to communicate with us while you wait for your turn:

  • S- Check your status – Use this command when you want an update of your wait time and place in line.
  • H – Request for help – Use this command to get additional assistance
  • L – Leave the line – Use this command when you need to exit a particular queue
  • M – Request more time – Use this command to request additional time if you can't be in the area.
  • N# - Notify me in XX minutes – Use this command to let QLess know when to send an alert
  • W - Switch – Use this command to switch from text to voice call updates
  • J - Re-join – Use this command to re-join the line if you accidentally leave the queue

Get in Line - Wait Anywhere

When it's your turn:

  • Receive a notification – As your turn approaches, you will receive a notification via text
  • Head to the center – Go to the IT Service Desk, G131
  • Take your turn – Get Help - When it's your turn you will get a text with more details about the meeting place

Schedule an Appointment

Students can schedule an appointment for:

  • PC or Apple/Mac hardware repair
  • Support for Android and iOS mobile devices
  • Cell/tablet screen repair
  • Data recovery
  • Upgrade or installation of software
  • Virus or malware removal
  • Technical advice

Students should be sure to bring their valid Campus Card ID  for validation to their appointment and also ensure that they are eligible for the service as a UFV Student*.

Follow the link to book your one-hour appointment slot Monday, Wednesday, and Thursday between 8 am-4 pm. Unavailable for a break from 12 pm-2 pm. Alternatively, use the Qless App from your mobile device (instructions above) to book your appointment.

 

*UFV Student

Student must be registered in the current semester and have paid the SUS IT Service fee on their current term account balance. This can be verified from within myUFV as shown below. This service is not currently available for Continuing Education students. The SDS program is operated by IT Services and funded by the SUS IT Service Fee. 

 

 
Contact the IT Service Desk

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Created
Mon 5/25/20 7:53 PM
Modified
Wed 9/30/20 12:11 PM