Service Catalog

Categories (9)

Accounts and Access

Employee onboarding/offboarding, BlueJeans, Banner, file share access, name change, extensions, and password resets.Students single sign on and passwords.

Audio Visual and Classroom Technology

Classroom and meeting room technology, audio visual, equipment loans and special event support (CEP)

Business Applications

Enterprise business applications enhancement and upgrade requests.

Communications and Collaboration

Email, communication, collaboration, telephone (voice and mobile), messaging, learning management system, web

Computers, Software and Printing

Procurement and refresh cycles for desktop computing, software, employee and student print

Cyber Security

Threat management, security policies, security enhancements, cybersecurity awareness and education.

Files and Documents

Data centre, computing, infrastructure, network file share management and creation, backup and recovery.

Networks and Connectivity

Lan, wan, firewall, new data port requests, wireless guest, event and contractor access

Help and Support

IT Service Desk, student personal device support, training, classroom technology support and technician dispatch.