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This article explains what is the IT Support Bot, how to interact with it; why use the Bot; what the Bot can and cannot do; and how it works?

Step-by-step guide to effectively use the IT Support Bot to get quick answers and IT assistance.

Instructions for students to login and use Zoom video conferencing.

Add your UFV email address to the email app you already use (e.g. Outlook, Gmail, iOS mail) so you can access your UFV email from any of your devices.

Check your MFA registration status and change verification methods when needed.

Location of lab software for students.

Download and install SPSS 30 for Windows.

Download and install SPSS 30 for Mac.

The IT Service Desk delivers comprehensive virtual and in-person technical support to ensure seamless technology operations. Our services include assistance with password resets, account access issues, software installation and updates, hardware troubleshooting and repairs, Wi-Fi and network connectivity, email configuration and support, and protection against security and antivirus threats.

How students can access course content is a way that best suits their needs by using the Brightspace tool called Alternate Formats.

How students can share their feedback on the instructors teaching their current courses.

How students can create audio or video media using Brightspace’s Media Library (a centralized storage and management hub for all your media), and then embed this media into their assignments or discussion posts.

Find notifications about your assignment grades when they are released from your instructor so you can read assignment feedback.

Use your Student UFV account and password to get into your Brightspace (myClass) online course.

Connect and participate in a Zoom Meeting from within your Brightspace course.