Mange your Outlook Junk Folder


The Outlook Junk Folder holds suspected spam and phishing for your review. We recommend you regularly review messages in the Junk Email folder to check for legitimate messages that were incorrectly classified as junk.

Valid email is in my Junk folder. How do I mark it as not junk?

To never send emails from a particular sender to Junk, add them to your Safe Senders list.

Outlook Desktop App

1. In the Home tab of the Ribbon, find the Junk tab. You may find it in the elipses menu (...) at the top right of the screen.

2. Hover over Junk and click Junk E-mail Options...

3. In the Junk E-mail Options window, click the Safe Senders tab:

4. Click the Add button to add a new sender address. Use either the full email address ( to exempt only one email address, or the domain ( to exempt all emails from that domain.

Outlook on the web (

1. Click the gear icon in the top right hand of the screen.

2. At the bottom of the options list, click View all Outlook settings

3. In the Settings window, go to the Mail tab, then Junk email. Under 'Safe senders and domains', click +Add.

Junk is going to my inbox. How do I mark it as junk?

In both Outlook Desktop and Outlook on the web, click and drag the email into the Junk Email folder. The more you categorise, the better your spam filter learns.

You can also set up a mail flow rule to move messages from certain senders or mailing lists to the Junk folder.






Article ID: 2210
Wed 10/13/21 10:30 AM
Tue 4/5/22 1:32 PM