How can I access my UFV email?
UFV supports the use of Microsoft Outlook for accessing your UFV email.
For Desktop: Use the Outlook application, or go to https://outlook.office.com in a web browser.
For Mobile: Use the Android or iPhone app or go to https://outlook.office.com in a web browser.
Add an additional email account
Other email software programs offer the option to add an additional email account.
IT Services support for these apps is best-effort only.
If one of these apps does not work for you, the fix is to access your UFV email through one of the Outlook methods described above.
What is the Junk Items folder?
The Junk Items folder holds suspected spam and phishing for your review.
Where possible, IT Services tries not to block email and sends it to your Junk Items folder instead.
IT Services recommends that you regularly review messages in the Junk Items folder to ensure you aren't missing anything.
For more information, see KB article: Manage Your Outlook Junk Items folder.
What is the Focused Inbox?
The focused Inbox is an optional feature from Microsoft that separates your inbox into two folders - Focused and Other.
The most important email is in the Focused tab, while the remain email is easily accessible in the Other tab.
You can turn this feature on or off by following the directions from Microsoft for your version of Outlook: Focused Inbox for Outlook.
An expected email is not in my inbox, what do I do?
Use the Outlook search bar with email addresses or keywords (make sure to search in Current Mailbox or All Items, not just a single folder).
You can also search your other folders, including Junk Items.
If you still can't locate an email, contact IT Service Desk and provide descriptive details (sender's email address, approximate date/time, or the subject line).
Someone hasn't received an email that I've sent, what do I do?
Always read a bounce-back (NDR) error message to give you more detail about what may have happened (for example, a misspelling of the email address).
You can also forward the bounce-back email to the IT Service Desk for troubleshooting.
If you sent the email to a UFV address (@ufv.ca or @student.ufv.ca), have the recipient check all their folders.
If they still can't find the email, have them contact IT Service Desk.
If you sent the email external (to a non-UFV address), have the recipient check all of their email folders.
If they still can't find the email, have them contact their email admin for further assistance.
If you still have questions, you can contact the IT Service Desk and we will do our best to assist.
Can I forward my UFV email to another email address?
IT Services does not recommend that you forward your UFV email to another address.
Where possible, you should always use your UFV email address.
For more information, refer to: Email Forwarding.
How can I report phishing, spam, or other unwanted email?
If you receive a phishing email, or if you aren't sure about an email you received, you can forward it to phishreport@ufv.ca.
This mailbox is monitored and a member of the Cybersecurity team will get back to you about your report.
How can I identify spam / phishing?
Spam is unsolicited, irrelevant, or inappropriate messages sent via email.
Most often, spam comes from advertisements - look for an unsubscribe or opt-out link at the bottom of these emails to stop receiving them.
Phishing is a scam where you are tricked into revealing personal and sensitive information such as login credentials and banking details.
Look for red flags like a strange sender email address, grammar and spelling errors, or threatening content.
For more tips on spotting spam and phishing, see the UFV Cybersecurity website.
What is the external email warning?
To assist UFV students and employees in identifying phishing emails, UFV Cybersecurity has implemented an External Email Security Warning on all UFV email accounts.
When you receive an email from outside of UFV, you will see [EXTERNAL] in the subject line and a yellow caution footer.
The warning tag is not an indicator that the email is phishing or fraudulent. It is only a reminder to verify the authenticity of the email before clicking on links, opening any attachments, or responding to the message.
What is the first contact safety tip?
When you receive an email from someone for the first time, or you don't normally receive emails from that sender, Microsoft Outlook will display a warning: You don't often get email from [senders-name@email.com].
If you see this tip, take a moment to double-check the sender’s address and think carefully before clicking any links or opening attachments.