Email Forwarding

ITS recommends students and employees do not forward their UFV email to a non-UFV email system due the reasons listed below.

For employees

ITS recommends employees do not forward their UFV email to a non-UFV email system for the following reasons:

1. Your UFV email address clearly identifies you as an employee. Impersonation attempts are on the rise and occur frequently, emails that claim to be from a UFV employee but are not from their official UFV email address may be blocked or regarded as impersonation.
2. We can't guarantee you will receive messages forwarded to a third-party email system. A forwarded message could bounce if your inbox is full, or if the third party blocks it.
3. IT Services and the Cybersecurity team have several measures in place to remove email threats, even after they are delivered, and prevent email threats from infecting your computer. ITS cannot remove malicious emails which were forwarded to a personal account, or offer protection against threats opened from a personal account.

If there is a problem with your email forwarding reported to the IT Service Desk, the fix will be to remove the forwarding. Additional investigation will not be undertaken.

For students

ITS recommends students do not forward their UFV email to a non-UFV email system for the following reasons:

1. Students should always use their UFV email address when contacting instructors. Your UFV-assigned email address clearly identifies you as a student.
2. We can't guarantee you will receive messages forwarded to a third party email system. A forwarded message could bounce if your inbox is full, or if the third party blocks it.
3. Email sent from a non-UFV email address to a UFV address may be blocked by spam filters without notification to you. Your instructor or other important recipient may not receive your email at all.
4. If there is a problem with the UFV email system, it will be communicated to instructors by IT Services. Only issues with the UFV email systems will be communicated to or verified for instructors. 
5. If you are submitting an assignment close to deadline, the UFV email system will get it to your instructor on time. Other email systems may delay sending email, or be delayed in receiving it.
6. IT Services and the Cybersecurity team have several measures in place to remove email threats, even after they are delivered, and prevent email threats from infecting your computer. ITS cannot remove malicious emails which were forwarded to a personal account, or offer protection against threats opened from a personal account.

If there is a problem with your email forwarding reported to the IT Service Desk, the fix will be to remove the forwarding. Additional investigation will not be undertaken.

How to forward email

If you accept the risks noted above, here are the instructions for forwarding your UFV email:

1. Sign in to Outlook with your UFV email: www.outlook.com
2. Click the gear icon (settings menu)
3. Click View all Outlook Settings
4. In the Mail tab, click Forwarding
5. !!!IMPORTANT!!! Ensure you check Keep a copy of forwarded messages.

If you do not check this box, emails will be forwarded but deleted from your inbox. Deleted emails due to forwarding are not recoverable.

Using Third-Party Email Apps (iOS mail, Gmail, Thunderbird, etc.)

Many modern email applications will be able to be configured to add your UFV email. Troubleshooting for these applications is offered at best effort only and as a courtesy. If the applications do not work for you and your device, the provided solution will be to use Outlook desktop, mobile, or on the web.