Student auto-forwarding
As of Sept 1, 2025, auto-forwarding from UFV student accounts to an external (personal) email provider is prohibited.
This change is part of ongoing efforts to strengthen data security and ensure that university communications remain protected within UFV’s systems.To continue accessing your UFV student email on your personal devices, we recommend adding your UFV student account directly to your preferred email app. Most modern email apps support this setup, allowing you to manage your UFV mail without relying on forwarding.
Employees
In accordance with UFV's information security policy and standards, auto-forwarding UFV emails to a personal email provider is not recommended, for the following reasons:
- Privacy: Any email that is processed through the university’s servers may be subject to the Freedom of Information and Protection of Privacy Act (FIPPA), and FIPPA requires UFV to ensure that this information is adequately protected from unauthorized access.
- Security: UFV email systems are protected by several security measures to prevent unauthorized access and remove threats such as malware. Email forwarded to, or stored on, a private email provider cannot be adequately protected.
- Records management: Some UFV emails may be official university records, and must be managed in accordance with university records retention schedules, policies, and procedures.
If there is an issue with your external email forwarding, the fix will be to access your UFV email through the supported Outlook client, and remove the forwarding rule. Additional investigation will not be undertaken.
IT Services and the Cybersecurity team have several measures in place to remove email threats, even after they are delivered, and prevent email threats from infecting your computer. We cannot remove malicious emails which were forwarded to a personal account, or offer protection against threats opened from a personal account.