International students: Ensure any registered MFA method(s) are your own and that you have access to them. If your agent registered their own device on your behalf, remove it and register a device that you own.
Change your MFA options
1. Navigate to https://myaccount.microsoft.com and sign in with your UFV account. Once signed in, click Security info in the left hand pane.
2. To add a new method, click + Add method. To change or delete an existing method, click Change or Delete next to the option you wish to modify.
Verify you are registered for MFA
1. Navigate to https://myaccount.microsoft.com and sign in with your UFV account.
2. Once signed in, click Security info in the left hand pane.
If you see entries on this page:
You are already registered for MFA and no further action is needed.
If this page is empty:
You are not registered and you will need to follow the steps at the KB article: Combined Enrollment for MFA + SSPR guide.
If still you cannot log in
Refer to the two options below to help you resolve your MFA issues:
Option 1: Use Student MFA Reset Portal
Note: Only current UFV students can use Students MFA Self-Service Reset portal.
For how-to procedures on using this portal, refer to the KB article Students MFA Self-Service Reset.
Option 2: Contact IT Service Desk
If you still cannot sign in with your MFA methods or cannot reset them yourself, please contact IT Service Desk.