Combined Enrollment for Self-Service Password Reset and Multi Factor Authentication

New UFV Employees and Students will be prompted complete this combined registration, which offers two benefits: SSPR (self service password reset), and MFA (multi factor authentication).
 

When you first log in to your email (www.outlook.com) or any browser-based O365 apps, you will be asked to enroll two methods of your choosing. This one-time enrollment will make it faster and easier to get back into your account if you ever forget your password. This also sets up MFA, adding an extra layer of security to your sign-ins.

 

Before you begin:

  • You must set up at least two methods. This is to ensure you don't lock yourself out if you lose your phone or are travelling outside of Canada.
  • When setting up SSPR and MFA, you will be prompted to register the most secure methods first. If you want to register a different option than the one prompted, click "I want to set up a different method" located near the bottom of the set up prompts.
  • You can choose between an authenticator app, personal email address, a text or call to a cell phone, a call to a landline phone, or a call to your office phone (employees only)

Register for SSPR

You must know your current email password to register. If you do not know your current password, please follow steps providede in table below based on your UFV role.
              Steps to Changing Current Password
STUDENT
  • Reset the password using UFV Self Service Password Reset at password.ufv.ca
  • Follow the link here on how to reset password at password.ufv.ca
  • Once you have reset the password, you can use it to enroll for SSPR.
EMPLOYEE

Follow the steps listed below to enroll for SSPR:

1) On your first sign in, you will see the prompt Your organization needs more information

2) Follow the on-screen prompts to complete registration. You must choose at minimum two of the methods below.

    Click the links, or scroll down, for detailed instructions on each method.

 

  • Notification: Authenticator App: You will click 'Deny' or 'Approve' from a push notification or inside the app. This method does not require cellular data or wifi connection, except for the initial download and set up.
  • Code: Authenticatior App: You will enter a 6-digit code. This method does not require cellular data or wifi connection, except for the initial download and set up.
  • Email: You will receive an email from "Microsoft on behalf of the University of the Fraser Valley". It contains a 6-digit code you must enter.
  • Text/Call: The most popular option with UFV community members. Your phone must be able to receive SMS (text messages) or phone calls, depending on the option you choose.
  • Office Phone: UFV employees using their own local only. To use your UFV office phone, you must be present in your office to interact with the phone. This will not work if you are travelling or often off campus.

 

 

Authenticator App

 

Microsoft Authenticator
 

This method does require a smartphone and downloading and app. Be sure to configure another option as a backup in case your phone is lost or damaged. This method can also generate 6-digit codes to use when you are out of country, or without cellular data or Wi-Fi. 

 

From your smartphone: Install Microsoft Authenticator from the Play Store or iTunes.

  1. If prompted during installation to allow Authenticator to take pictures and record video, click Allow or Allow only when using this app
     
  2. With the Authenticator app open, click the three dots in the top right corner. Then click +Add account. If prompted for the type of account, specify Work or school account.
     
  3. Click Scan a QR code. Scan the QR code on your computer screen.
    If you can't use the camera, click
    Can't scan image?. You will be able to enter a code instead.
    When you are done, click Next.
     
  4. You can choose either to receive a Push Notification or a Code.
     
  5. To verify the app is set up correctly, Microsoft will prompt you to approve a notification or enter the code. Either approve the notification sent to your device or enter the 6 digit code to finish app setup.

 

 

Other Authenticator App
 

If you would like to use a different authenticator app, such as Duo, Google Auth, or Twilio Authy, you may do so. Because of how many apps and configurations there are, our support for these apps is best-effort only.

 

1. On the authenticator app configuration screen, click 'I want to use a different authenticator app'

Important: Do not click 'Next'. The QR code on this page will not work with another authenticator app.

 


2. Scan the QR code with your app. When you are done, click Next.


3. Depending on the app, additional configuration options may appear.
 

4. To verify the app is set up correctly, your computer screen will prompt you to approve a notification or enter the code. Either approve the notification sent to your device or enter the 6 digit code to finish app setup.

 

Email

 

1. On the prompt, enter your email address and then click Next.

Note: enter a personal email (such as Gmail or Hotmail). Do not use your UFV email.


 

 

2. Enter the code received at your personal email and click Next to finish set up.

Note: the code can take a few minutes to arrive. If you don't see it, check your junk and spam folders and make sure that the email address you entered is correct. It is displayed on the prompt. 

 

 

Phone

 

Authentication via phone can be done one of two ways: text me or call me. Text me will require a cell phone with text messaging capabilities.  Otherwise, call me can be used.

 

1. Select the country for your area code and provide the phone number you wish to use for authentication.

2. Click text me if you wish to receive a text message authentication code.
     Select call me if you wish to receive an automated voice call with your authentication code.

 

    Once you have entered the information, click Next.
 

 

3. A verification code (text me) or an automated call (call me) will come to your phone. Enter the 6-digit code (text me), or press the pound key (call me), in the next prompt to finish set up.

 

Office Phone - UFV Employees Only

Not recommended for employees who often work off campus or travel.
To use your UFV office phone, you
must be present in your office to interact with the phone. If you are travelling, or off campus for an extended period of time, you might lock yourself out of your account. Add a different security method to your account to prevent being locked out.

Do not use this option for a shared office phone.
 

1. Enter the area code (Canada +1)
2.
Enter the full UFV phone number for your department and line (not just your 4 digit extension).

 

 

Update or Change Your Verification Methods


Did you make a mistake when enrolling? Did you get a new device? Headed out of the country? You can update the information for SSPR/MFA yourself, without needing to contact the Service Desk.
 

To update or change the information you enrolled with, navigate to https://myaccount.microsoft.com and sign in with your UFV account. You must know your password to change the information here. If you cannot sign in, please contact the IT Service Desk.


1) Navigate to https://myaccount.microsoft.com and sign in with your UFV account. Once signed in, click ‘Security info' in the left hand pane.

 

2) To add a new method, click + Add method.

    To change or delete an existing method, click Change or Delete next to the option you wish to modify.

Details

Article ID: 733
Created
Mon 7/27/20 1:18 PM
Modified
Mon 11/22/21 10:10 AM