Combined Enrollment for Self-Service Password Reset and Multi Factor Authentication

This one-time enrollment will make it faster and easier to get back into your account if you ever forget your password. This also sets up MFA, adding an extra layer of security to your sign-ins.

You must know your current email password to register. If you do not know your current password, please visit If you need assistance resetting your password, please send an email to IT Service Desk

How to Enroll

1) Sign in to your UFV email in a web browser (at

  •     If you see the prompt Your organization needs more information, you can register by clicking Next.
  •     If you do not see this prompt, go to in a web browser, then click +Add method to start setup.

2)  Choose your multi-factor verification method. You can choose from an app code, app notification, a text message, an automated call, or a security key.
     Note: Email can only be used for self-service password reset. If you choose to setup email, you will need to add another method (app, phone number) for multi-factor authentication.

3) Follow the on-screen instructions to complete registration. Detailed instructions for each available method are included below. 


Detailed Instructions

Authenticator App (Authenticator, Duo, etc.)

  • Microsoft Authenticator

The default prompts for the app option will guide you to set up the Microsoft Authenticator app.


Download the app for your mobile device. Then, click Next to begin setup.


For detailed instructions on setting up the Microsoft Authenticator app, click here.



  • Other Authenticator App

If you would like to use a different authenticator app, such as Duo, Google Auth, or Twilio Authy, you may do so. Because of how many apps and configurations there are, our support for other apps is best-effort only.

1. On the authenticator app configuration screen, click 'I want to use a different authenticator app'

   Important: Do not click 'Next'. The QR code on this page will not work with another authenticator app.


2. Scan the QR code with your app. When you are done, click Next.

3. Depending on the app, additional configuration options may appear.


4. To verify the app is set up correctly, your computer screen will prompt you to approve a notification or enter the code. Either approve the notification sent to your device or enter the 6 digit code to finish app setup.


Phone (Text/Call)

For detailed instructions on setting up your phone, click here.


Security Key

A security key plugs into a USB port on your computer, and can be used to verify multi-factor authentication (MFA) or as passwordless sign in. You can use a security key when asked to verify MFA; especially if you do not have a mobile device or do not want to use your mobile device.

Before you can set up a security key, you'll need to request to have the option enabled on your UFV account. Please contact to request a new security key (or to indicate you would like to use your own key).

For more information on security keys, see Security Keys (FIDO2)


Update or Change Your Verification Methods

Did you make a mistake when enrolling? Did you get a new device? Headed out of the country? You can update the information for SSPR/MFA yourself, without needing to contact the Service Desk.


1. Navigate to and sign in with your UFV account. Once signed in, click ‘Security info' in the left hand pane.


2. To add a new method, click + Add method.

    To change or delete an existing method, click Change or Delete next to the option you wish to modify.

If you cannot sign in to update your verification methods, please contact the IT Service Desk and it can be reset.


Article ID: 733
Mon 7/27/20 1:18 PM
Mon 9/26/22 2:09 PM

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