Adobe Creative Cloud App (WIN10) - User Install

 

Introduction

 

This document will guide you through accessing Adobe products using the Creative Cloud Desktop application, which includes:

1.       Checking for / installing the Creative Cloud Desktop app

2.       Uninstalling / removing previous versions of Adobe products

3.       Logging into the Creative Cloud Desktop app with your employee email address

4.       Installing licensed Adobe products

5.       Installation for off-network devices

 

 

Prerequisites

 

1.       Adobe Creative Cloud application must be installed on the computer.

    • If Adobe Creative Cloud is not installed on your computer, please see section "Install Creative Cloud Desktop app" for instructions or contact the Service Desk at itservicedesk@ufv.ca.

2.       Previous versions of Adobe products must be uninstalled prior to installing current Adobe products. See section "Uninstall old versions" for instructions.

 

Instructions

 

Creative Cloud Desktop

 

To install Adobe products, the computer must have Creative Cloud Desktop installed on your computer. Follow the instructions below to check if the software is installed on your computer:

1.       Open the Start menu.

2.       Look for the title 'Adobe Creative Cloud' under the Alphabet 'A' or under section 'Recently added'.

3.       If the software is not shown, please contact Service Desk, itservicedesk@ufv.ca, or read through the “Install Creative Could Desktop app” section

4.       If the software is available then please proceed with removing older versions of the Adobe products.

 

 

 

Uninstall old versions

 

To use the latest version of the Adobe products, old versions of the product must be removed. Uninstallation can be done using Apps & Features or Control Panel. Follow the instructions below to remove old versions of the software.

 

Uninstallation using Apps & Features
 

1.       Select the Start Menu and select the settings icon.
 

 

2.       Select the Apps icon.
 

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Bluetooth, printers, mouse 
Network & Intemet 
Wi-Fi, airplane mode, VPN 
Apps 
Uninstall, defaults, optional 
featu res 
Time & Language 
Speech, region, date

 

3.       Under the 'Apps & Features' section, search and uninstall the following Acrobat products from application list:

                                       i.      'Adobe Acrobat 2017'

                                     ii.      'Adobe Acrobat DC'

                                   iii.      'Adobe Acrobat XI Pro'

                                   iv.      'Adobe Acrobat X Pro'

                                     v.      'Adobe Acrobat 9 Pro'
 

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7-z,p 19.00 (x64 edition) 
Adobe Acrobat 2017 
App Installer 
Micro 
tion 
5.13 MB 
2020-05-22 
2.52 
2020-05-25 
8.00 KB 
2020-05-22

 

4.       To uninstall the software, select the application and click uninstall.
 

Machine generated alternative text:
Adobe Acrobat 2017 
17.011.30166 
Modify 
2.52 
2020-05-25 
Uninstall

 

5.       Select 'Uninstall' to confirm the removal of the software. 
 

Machine generated alternative text:
This app and its related info will be 
uninstalled. 
Uninstall

 

6.       The software will now begin uninstall, this process may take up to 15-20 minutes.
 

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Adobe Acrobat 2017 
Please wait while Windows configures Adobe Acrobat 2017 
me remaining O seconds

 

7.       Once the software is uninstalled completely, please restart your computer.

 

 

 

Uninstallation using Control Panel
 

1.       Select the Start menu or click the Search icon in the taskbar.

2.       Type and search for the 'Control Panel'. (you can search for items by single click start menu and start typing)

3.       From the 'Best Match' section, select 'Control Panel'.
 

Machine generated alternative text:
All Apps 
Best match 
Documents 
Web 
More 
Control Panel 
App

 

4.       If the Control Panel view is set to "Category", select 'Uninstall a program' under 'Program' Category.
 

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Programs 
Uninstall a program 
Get programs

 

5.       If the Control Panel view is not set to "Category", select 'Programs and Features'.
 

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Programs and Features

 

6.       Uninstall the following products from application list:

                                       i.      'Adobe Acrobat 2017'

                                     ii.      'Adobe Acrobat DC'

                                   iii.      'Adobe Acrobat XI Pro'

                                   iv.      'Adobe Acrobat X Pro'

                                     v.      'Adobe Acrobat 9 Pro'

Note: This is not an exhaustive list of old applications that may be installed on your computer.
 

7.       Select the software and click 'Uninstall'
 

 

8.       At the uninstallation prompt, select 'Yes'.
 

Machine generated alternative text:
Programs and Features 
Are you sure y want to uninstall Adobe Acrobat DC? 
In the future, do not show me this dialog box

 

9.       The software will now begin uninstall, this process may take up to 15-20 minutes.

10.   Once the software is uninstalled completely, please restart your computer.

 

Uninstallation for Macintosh

1.       Open Finder.

2.       Select the Applications folder.

3.       To Uninstall the software, click and drag the software icon to the Trash folder.

 

 

Login to Desktop app

 

Log into the Creative Cloud Desktop Application to view available products.

1.       Select the Start menu.

2.       Select the title 'Adobe Creative Cloud' under the Alphabet 'A' or under section 'Recently added'.

3.       Sign in to the application, enter your UFV provided email address and click continue.
 

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Creative Cloud Desktop 
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4.       If you have previously registered to Adobe with your UFV account, then select 'Company or School Account'.

Machine generated alternative text:
Select an account 
Email address 
arun.varghese@ufv.ca 
Personal Account 
Company or School Account

5.       Enter your UFV AD credentials and select 'Sign
i.e. username - last name first initials.
 

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UNIVERSITY 
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6.       After a successfully sign in, you will have the option to download and install Adobe products listed under the 'Available in your subscription' section'.
 

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Creative Cloud Desktop 
File Window Help 
Apps 
APPS 
All apps 
Updates 
CATEGORIES 
Photography 
Design & Layout 
Video & Motion 
Illustration 
Acrobat & PDF 
Social Media 
Beta apps 
RESOURCE LINKS 
Stock 
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All apps 
Welcome to Creative Cloud 
Desktop 
Find and update your Adobe apps, libraries, and more. 
Create and share online videos any.vhere_ 
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Take tour 
user expenences 
Install 
New power for the paintbrush

 

 

Install Adobe Products

 

To install Adobe products, find the software listed under the 'Available in your subscription' section'.

1.       Find the software required and click Install.

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All apps 
Available in your subscription 
Acrobat DC 
The complete PDF solution for a mobile, connected 
Install

 

2.       At the 'Desktop App Usage' prompt select 'Continue' to start the installation.
 

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Desktop App Usage 
Our Desktop apps collect usage data to help Adobe deliver and 
improve our products and personalize your experience. By proceeding 
you agree to share this information with Adobe You can opt-out at any 
time in y•ur account preferences Leam more 
Cancel

 

3.       Once the software is installed, to run the application find the software in Start menu (Windows) or Launch Pad (Mac OS).

 

Note: If your software is listed under 'Trials', click the link below to submit a software request form.
https://www.ufv.ca/its/employee-tech-guide/software/software-request-form/

 

 

Off-Network Install of Creative Cloud Desktop App

 

This section is meant for employees who are using devices not connected to UFV’s network. Examples include home computers, Macbooks, and laptops that don’t use Direct Access. If you have a device that IS connected to the UFV network but you don’t have the Creative Cloud Desktop app, please contact the Service Desk at itservicedesk@ufv.ca
 

1.       Visit creativecloud.adobe.com and click "Sign In"
 

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Adobe Creative Cloud 
C creativecloud.adobe.com/cc/en 
O) Creative Cloud 
Creativity for all. 
Social media. 
Retouching. 
Mixing image 
Download Creative Cloud

 

2.       Enter Employee email address, to sign in.

 

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A Adobe ID 
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Adobe 
Sign in or create an account 
Sign in 
New user? Create an account 
Email address 
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Continue with Google 
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3.       Enter AD credentials and sign in.
 

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UNIVERSITY 
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Username 
Password 
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4.       Click "Apps" icon on top navigation bar.
 

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Creative Cloud 
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Acrobat DC 
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Quick links 
Install Creative Cloud app 
Help center 
Contact us 
All tutorials

 

5.       In the 'All apps' section, under 'Available in your subscription', find 'Creative Cloud' and select Download.
 

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Apps Adobe Creative Cloud x + 
C creativecloud.adobe.com/apps/all/desktop 
Creative Cloud 
APPS 
All apps 
CATEGORIES 
Photography 
Design & Layout 
Video & Motion 
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Acrobat & PDF 
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Language: English 
The complete PDF solution for a mobile, connected world. 
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32020 Adobe All Rights Reserved.

 

6.       Click 'OK' when the following permission requirement window is prompted.
 

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Permission may be required 
You may need to request permission from your IT administrator to use 
this app or service. 
OK

 

7.       If you are installing the software on Windows OS skip to step 9.

8.       If you are installing the software on Mac OS Skip to Step 11. 

9.       For Windows OS installation, Select save and run the installer once the download is complete.
 

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Apps Adobe Creative Cloud 
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Would you like to save this file? 
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10.   Skip to step 16.

11.   For Mac OS installation, run the installer once the download is complete.
 

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12.   The installer will extract the setup and prompt the following, double click the Creative Cloud Icon in the window.
 

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Creative Cloud Instal'er 
Creative Cloud 
Double click icon to install 
Creative Cloud Installer 
Creative Cloud Installer

 

13.   Select 'Open' when following trusted installer message is prompted.
 

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14.   Select 'OK' when the following folder access message is prompted.
 

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15.   Enter your computer credentials to initial the install.
 

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Creative Cloud Installer wants to make changes. 
Enter your password to allow this. 
user Name: tech 
Password :

 

16.   The installer will need to authenticate adobe your account. Select 'Continue', once the installer window is open. If you are still signed into creativecloud.adobe.com, then the authentication is automated, skip to step 18.

 

 

Machine generated alternative text:
Install Creative Cloud 
Let's Get Started 
We'll open a browser window to authenticate your account 
Continue

 

17.   Enter Employee email address, to sign in.
 

Machine generated alternative text:
Adobe 
Sign in or create an account 
Ryan Longnecker 
Sign in 
New user? Create an account 
Email address 
Continue 
Or 
G Continue with Google 
Continue with Facebook 
Continue with Apple 
Protected by reCAPTCHA and subject to the Google Privacy Policy and Terms 
of Service

 

18.   Once the account is authenticated, close the browser, and maximize the installer if it is minimized.
 

Machine generated alternative text:
You're all set 
You've successfully signed in. Feel free to 
close this browser tab and return to 
where you previously left off. 
Adobe 
Sign in' or create an account 
Elise Mesner

 

19.   Select 'Start Installing' once the Installer window is open.
 

Machine generated alternative text:
Install Creative Cloud 
Desktop App Usage 
Our desktop apps collect usage data to help Adobe deliver and 
improve our products and personalize your experience. By 
installing this app you agree to share this information with 
Adobe. You can opt-out at any ti in your account preferences. 
Learn More 
Start Installing

 

20.   Once the installation is complete, open Creative Cloud App, you can now install application available to your account. Please see Section "Install Adobe Products" for app installation instructions.

 

Details

Article ID: 701
Created
Tue 7/21/20 2:49 PM
Modified
Mon 8/31/20 10:32 AM