Student Email on M365

UFV provides email services to students through Exchange Online (a cloud-based service that is part of M365). Exchange Online has replaced the previous student email platform, Zimbra. Exchange Online is a more modern platform that is mobile-friendly and provides enhanced cyber security and information protection.

• UFV Student Email Login Information
• Accessing UFV Student Email
• Setting up Outlook on computer to receive Email
  • On Windows
  • On Mac
  • Having issues setting up Outlook on computer
• Setting up Outlook on Mobile Device
  • Setting up Outlook for the first time
  • Adding UFV Email as additional account to Outlook already setup
  • UFV Student Email forwarding to another email is not supported
  • Changing the name associated with UFV Student Email

UFV Student Email Login Information

Accessing UFV Student Email

Students can access their UFV email (e.g. john.doe@student.ufv.ca) via following methods listed below:

• Outlook Application
• Outlook on the Web
• myUFV Email Portlet

Setting up Outlook on computer to receive email

On Windows

1. Download the Outlook application on your computer from www.office.com. View instructions on how to download M365 applications.

2. Launch the Outlook client.

    If the setup process does not start automatically, go to the File (top menu) > Account Settings option.

3. Enter your UFV email address. Uncheck Let me set up my account manually under Advanced options. Click Connect.

4. Select Office 365.

5. On the next screen, enter the password for your UFV student email address and click Sign in.

6. Click OK, on the next screen.

7. Your account is now added, click Done.

8. The confirmation window appears showing the account is added.
    If you don't want to set up Outlook on your Mobile phone, uncheck Set up Outlook Mobile on my phone, too.
    Click Done.

9. Open Outlook and you will see your account added successfully.

If you are unable to add Outlook account on computer, try these troubleshooting steps.

On MAC

1. Download the Outlook application on your computer from www.office.com. View instructions on how to download M365 applications.

2. Launch the Outlook client.

    If the setup process does not start automatically go to Outlook > Preference > Accounts

    If you want to add your UFV email as an additional account, click on plus (+) sign > Add Account.

3. Click on Add Email Account if you don't have an account added to Outlook.

4. Enter your UFV student email address and click Continue.

5. Enter your UFV email password and click Next.

6. The account has now been successfully added. Click Done.

If you are unable to add Outlook account on computer, try troubleshooting these steps listed.
 

Having issues setting up Outlook on computer

If you are having difficulty adding an account or accessing UFV Student email on Outlook application, it is important that you have logged off any M365 accounts on the US Tenant before you can login successfully to your UFV M365 account. Listed below are the steps to do it on PC and on MAC:

FOR PC

1. Open any Microsoft application e.g MS Word.
2. Sign out of the student account you have logged in with.
3. On the top-right corner, The option for Sign-out is listed when you click on your name initials.
4. Now, sign in to Word again with your UFV Student Email address and password by clicking Sign in.
5. Remove the old US Tenant account from settings.
   1. Open Settings.
   2. Search Access work or school.
   3. Look for account named GivenName.LastName@studentufvca.onmicrosoft.com.
   4. Click Disconnect/Remove.

FOR MAC

1. Open Word, on the left menu, click your name initials, select Sign Out.
2. Now, sign in to word again with your UFV Student Email address and password by clicking Sign in.

Setting up Outlook on a mobile device

Setting up Outlook for the first time

Listed below are the Outlook app setup instructions on both android and iOS devices. For more information on Outlook setup on any other device, visit Microsoft support.

1. Install the Outlook app and open it.

• Download from Google Play Store on Android
• Download from App Store on iOS

2. Tap Get Started if this is your first time setting up Outlook.

Otherwise, to add another email account, open the Menu  > Settings > Add Account > Add Email Account. Then skip to step 3 under set up another email account below.

 ON ANDRIOD, Outlook may detect your Google accounts.

To add them to Outlook for Android, tap Google Connect Account and then tap OK to confirm. Tap Allow to give Outlook access to your Contacts.
If you don't want to add these accounts, tap Skip and then go to step 3 to add your UFV email account.

Select the accounts you'd like to add and tap Add Account. You may be asked to sign in. Tap Allow to confirm offline access and any other prompts.



 Now, to add another email account (e.g. your UFV email), tap Continue. 

3. Enter your full UFV email address, then tap Continue.

4. Finish signing in with your email password and click Sign in

    The account is now successfully added.

Adding additional account to Outlook already setup

Listed below are the steps to add an additional account to Outlook:

1. Click on the Profile icon on the top left corner.

2. Click on the Add mail icon on the top left corner if you already have another account added.

3. Enter the email address and click Add Account.

4. Enter your UFV email account password and click Sign In.

UFV Student Email forwarding to another email is not supported

ITS recommends students do not forward emails from the student.ufv.ca email system to a non-UFV email system due to the reasons listed below. Students should always use their UFV email address when contacting instructors.

• We can't guarantee that you will receive messages forwarded to another email system. A forwarded message could bounce if your inbox is full or otherwise unavailable, or it could be blocked altogether by a spam filter.
• Your external email provider domain may be blacklisted on the UFV spam filter system. UFV will not remove blacklisted domains. This means you may not be able to send from that email address to a UFV address.
• Email sent from a non-UFV email address to a UFV address may be blocked by our spam filters without notification to you or the recipient.  Your instructor or other important recipient may not receive your email at all.
• The UFV-assigned email address clearly identifies you as a student.  For example, email from soccerstardude@hotmail.com or cutekitten524@yahoo.ca may be flagged as spam in an instructor's inbox, and may be deleted unread.
• If you are submitting an assignment close to deadline, the UFV email system will get it to your instructor on time. Other email systems may delay sending email, which could cause assignments to be delivered late to your instructor’s inbox. This could result in deducted marks or worse, depending on your instructor's late assignment policy.
• If there is a problem with the UFV student email system that can be readily identified to instructors by IT Services. Non receipt or delay of a forwarded email address cannot be verified by IT Services for instructors.
• If there is a problem with your email forwarding reported to the IT Service Desk, the fix will be to remove the forwarding. Additional investigation will not be undertaken.

Changing name associated with UFV Student Email

The name change requests by students must be submitted to the Office of Registrar before the student email change can be performed by IT Services. For more information on the name change requests, please visit the Office of Registrar website - Name Change Requests.

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