Faculty: Report an Urgent Issue
Phone 1-888-504-7441, ext. 4610, select 1 for priority queuing, and mention your name, class and location. IT Service Desk will respond as soon as possible.
How can we assist you?
IT Services Portal
For the fastest and most effective way to reach IT Services support, use the IT Services Portal.
For general support:
Send an online ticket to report your IT issue:
For a specific request:
Search for all services and knowledgebase articles:
For self-help articles:
Browse for specific how-to knowledgebase articles:
Student KB
Employee KB
Cybersecurity KB
Repair of student devices:
Request student software and hardware support:
Locate IT Service Desk
IT Service Desk Analysts are available to assist you by phone, email, walk-in, remote desktop, and MS Teams.
Locations and operating hours:
Abbotsford
33844 King Rd
Building G | Room 131
Map and Directions
OPEN: Monday to Friday: 8 am-4:30 pm
OPEN: Saturday: 8 am-4 pm
CLOSED: Sunday and Statutory Holidays
Chilliwack
45190 Caen Avenue
Building A | Room 1108
Map and Directions
OPEN: Monday to Friday: 8 am-4 pm
OPEN: Saturday: 8 am-4 pm
CLOSED: Sunday and Statutory Holidays
Using QLess, a virtual queue system for IT Service Desk, students and employees no longer need to wait in line in person for IT Service.
Once you join the virtual line, wait where you want and IT support will notify you when your next in line for service.
Choose one of four ways join the virtual line:
Download and use the QLess app
Search for 'QLess' in your iOS app store or Android Google Play store:
- Enter UFV in the location search bar.
- Click on 'Join Now' and enter your cell phone number, first name and last name.
- Select type of services you are looking to receive.
- Enter your UFV Student or Employee number.
- Check your live estimated wait time, your place in line and text updates.
- Report to the next available IT Service Desk Analyst when they are ready to see you.
Text a keyword to join
Choose a location:
Abbotsford IT Service Desk Queue:
Text UFVIT to 604-265-8123
Chilliwack (CEP) IT Service Desk Queue:
Text UFV cep to 604-265-8123
- Enter your full name.
- Receive text notifications about your place in line.
- Report to the next available IT Service Desk Analyst when they are ready to see you.
Scan a QR Code
Use your mobile phone to scan a QR code below:
Abbotsford IT Service Desk Queue:
Chilliwack (CEP) IT Service Desk Queue:
- Enter your information, cell phone number and Student or Employee number.
- Select a type of service.
- Text updates will be sent when Service Desk is ready to see you.
In person at a kiosk
Join the line at an IT Service Desk location:
- Enter your first name, lastname and cell phone number.
- Enter your UFV Student or Employee number.
- Select type of services you are looking to receive.
- Your spot will be held in line.
- Receive a text message confirmation.
- Receive updates to let you know when you have reached the front of the line.
- Report to the next available IT Service Desk Analyst when they are ready to see you.