How to Approve a Ticket

Overview

When you are designated as the Spending Authority or Approver on a service request ticket that requires an approval (e.g., Software Procurement, Hardware Procurment, etc.), you will need to approve the request via the automated approval function in the IT Services Portal in order for the ticket to be actioned. 

The following steps detail how to approve a service request ticket.

Steps to Approve

When you are designated as the Spending Authority or Approver on a service request ticket that requires an approval, you will receive an email to approve the request.  An example of the subject line of the email is, "UFV IT Service Desk Approval for Ticket ID #69092".

Follow these steps to approve the request:

Within the body of the email, you will see a link to the approval page in the IT Services Portal.

  1. Click the Link, "Aproval for Ticket ID #TheTicketToApprove"

Email Approval Link to the IT Services Portal

  1. After clicking the link, you will be directed to the login page of the IT Services Portal.  Follow the directions on the page to login.
  2. Once you are logged in, you will see the approval page.  If the request is approved, click on the "Approve" button.IT Services Portal Approval Page
  1. Once you click "Approve", you will be asked to supply an approval comment.  Enter a comment and click "Save".

            Approval Comment Page

  1. Your approval now appears on the ticket and the ticket can now be actioned.

Details

Article ID: 1345
Created
Mon 5/31/21 2:33 PM
Modified
Mon 5/31/21 3:05 PM