Student Email on M365

Email account information:

• Students use their UFV email address (john.doe@student.ufv.ca) and email password to access Outlook email.

Students can access their email account by:

• Installing the application on their own Windows or Mac computer,
• Using the internet and accessing the web application, or by
• Accessing it through myUFV web services.

Additional email-related information:

• Setup Outlook on a mobile device.
• Add an additional account to Outlook.
• Forward student emails to another email.
• Change of name.

Outlook email setup on a Window computer

1. Download the Outlook application on your computer from office.com.
2. If needed, view instructions on how to download M365 applications.
3. Launch the Outlook client.
4. Fill in the Outlook form:
   1. Type your UFV email address.
   2. Uncheck Let me set up my account manually (under Advanced options).

5. Click Connect.
6. Select Office 365.

7. On the Enter password window:
   1. Type your UFV student email password
   2. Click Sign in.

8. Click OK, to Stay signed in to all your apps.

9. Your account is now added, click Done.

10. A confirmation window will appear showing your account successfully added.

11. Click Done.

12. Open Outlook and check that your account added successfully.

Outlook email setup on a Mac computer

1. Download the Outlook application on your computer from www.office.com.
2. If needed, view instructions on how to download M365 applications.
3. Launch the Outlook client.

4. If you want to add your UFV email as an additional account, click on plus (+) sign > Add Account.

5. Click on Add Email Account if you don't have an account added to Outlook.

6. Enter your UFV student email address and click Continue.

7. Enter your UFV email password and click Next.

8. The account has now been successfully added. Click Done.

Having issues setting up Outlook on computer?

If you are having difficulty adding an account or accessing UFV Student email on Outlook application, it is important that you have logged off any M365 accounts on the US Tenant before you can log in again successfully to your UFV M365 account:

FOR PC

1. Open any Microsoft application e.g MS Word.
2. Sign out of the student account you have logged in with.
3. On the top-right corner, The option for Sign-out is listed when you click on your name initials.
4. Now, sign in to Word again with your UFV Student Email address and password by clicking Sign in.
5. Remove the old US Tenant account from settings.
   1. Open Settings.
   2. Search Access work or school.
   3. Look for account named GivenName.LastName@studentufvca.onmicrosoft.com.
   4. Click Disconnect/Remove.

FOR MAC

1. Open Word, on the left menu, click your name initials, select Sign Out.
2. Now, sign in to word again with your UFV Student Email address and password by clicking Sign in.

Setting up Outlook on a mobile device

Setting up Outlook for the first time (android and IOs devices)

1. Install the Outlook app and open it.

• Download from Google Play Store on Android
• Download from App Store on iOS

2. Tap Get Started if this is your first time setting up Outlook.
3. Optional: To add another email account:
   1. Open the Menu  > Settings > Add Account > Add Email Account.
   2. Then skip to Step 4 under set up another email account below.

4. Enter your full UFV email address, then tap Continue.
5. Finish signing in with your email password and click Sign in

5. The account is now successfully added.

Adding an additional account after Outlook setup

Listed below are the steps to add an additional account to Outlook:

1. Click on the Profile icon on the top left corner.

2. Click on the Add mail icon on the top left corner if you already have another account added.

3. Enter the email address and click Add Account.

4. Enter your UFV email account password and click Sign In.

Name change with UFV Student Email

• A name change request by a students must be first submitted to the Office of Registrar before the student email change can be performed by IT Services. Visit the Office of Registrar website for Name Change Requests.

Email forwarding to another email system

IT Services recommends students do not forward emails from the student.ufv.ca email system to a non-UFV email system for the reasons note below:

• IT Services can't guarantee that you will receive messages forwarded to another email system.
  • A forwarded message could bounce if your inbox is full or otherwise unavailable, or it could be blocked altogether by a spam filter.
• Your external email provider domain may be blacklisted on the UFV spam filter system.
  • UFV will not remove blacklisted domains.
  • This means you may not be able to send from that email address to a UFV address.
• Email sent from a non-UFV email address to a UFV address may be blocked by our spam filters without notification to you or the recipient. 
  • Your instructor or other important recipient may not receive your email at all.
• The UFV-assigned email address clearly identifies you as a student. 
  • For example, email from soccerdude@hotmail.com or kitten524@yahoo.ca may be flagged as spam in an instructor's inbox, and may be deleted unread.
• If you are submitting an assignment close to deadline, the UFV email system will get it to your instructor on time.
  • Other email systems may delay sending email, which could cause assignments to be delivered late to your instructor’s inbox.
  • This could result in deducted marks or worse, depending on your instructor's late assignment policy.
• If there is a problem with the UFV student email system that can be readily identified to instructors by IT Services.
  • Non receipt or delay of a forwarded email address cannot be verified by IT Services for instructors.
• If there is a problem with your email forwarding reported to the IT Service Desk, the fix will be to remove the forwarding.
  • Additional investigation will not be undertaken.