Overview
UFV employees can complete the Banner Issue form to report an issue experienced with Banner and applications that integrate with Banner (e.g., FAST).
Examples of issues that you may encounter include:
- Login issue
- Printer issue
- Desktop links not working
- MS Access with ODBC connections not working
- Data issue
Users can report issues with any of the following applications using this form:
- All Banner modules and ancillary applications including:
- Self-Service Banner (SSB)
- Financial Aid
- CoreFTP (desktop application)
- BDMS
- EPBC
- Banner Workflow
- Self-service links within myUFV
- IENet
- FAST
- UFV Mobile (Ellucian Mobile app)
Information Required
UFV employees can complete the Banner Issue form to report an issue experienced with Banner and applications that integrate with Banner (e.g., FAST).
You will need the following information to complete the form:
- Name of employee experiencing the issue
- Department
- Office location
- Banner ID
- Workstation ID
- Description of the issue
- Screen shot of error message if applicable
Instructions
Complete the form with the required information. After submitting your form, your ticket will be routed to the applicable support person.
You can view your ticket status updates in the IT Services Portal.
Support
Before submitting your ticket, be sure to search the Knowledge Base for any support articles related to the problem you are experiencing. To request access to Banner you can use the Banner Account Request.