Overview
UFV employees can complete the Banner Issue form to report an issue experienced with Banner and applications that integrate with Banner (e.g., FAST).
If you have recently upgraded to Banner 9 and are experiencing an issue, ensure you tick "Banner Upgrade Issue" when you complete the form.
Examples of issues that you may encounter include:
- Login issue
- Printer issue
- Unexpected error messages
- Desktop links not working
- MS Access with ODBC connections not working
- Data issue
Users can report issues with any of the following applications using this form:
- All Banner modules and ancillary applications including:
- Self-Service Banner (SSB)
- Financial Aid
- CoreFTP (desktop application)
- BDMS
- EPBC
- Banner Workflow
- Self-service links within myUFV
- New Applicant Information
- Personal Information
- Student Information
- Faculty Information
- Employee Information
- IENet – Desktop Application and Agent Web Portal
- FAST
- UFV Mobile (Ellucian Mobile app)
Information Required
UFV employees can complete the Banner Issue form to report an issue experienced with Banner and applications that integrate with Banner (e.g., FAST).
You will need the following information to complete the form:
- Name of employee experiencing the issue
- Department
- Office location
- Banner ID
- Workstation ID
- Description of the issue
- Screen shot of error message if applicable
Instructions
Complete the form with the required information. After submitting your form, your ticket will be routed to the applicable support person.
You can view your ticket status updates in the IT Services Portal.
Support
Before submitting your ticket, be sure to search the Knowledge Base for any support articles related to the problem you are experiencing. Do not use this form to request an IT Service (e.g., Banner account request).
Service Catalogue Entry
| Service Name |
Banner Issue |
| Service Users |
End users of Banner and applications that integrate with Banner. |
| Description |
Use this incident form to report an issue with Banner and applications that integrate with Banner (e.g., FAST). |
| Features |
Your ticket will be routed to the appropriate support person based on the type of issue that is being experienced for investigation and resolution. |
| Category |
Business Applications |
| Sub Category |
Banner |
| Supporting Services |
N/A |
| Service Owner |
Director, Client Experience |
| Business Owner |
Manager, Enterprise Systems |
| Authorized Requestors |
All UFV staff |
| Request Process |
Complete the form with the required information. After submission of the form, your ticket will be routed to the appropriate support person for investigation and resolution. |
| Approval Requirement/Process |
N/A |
| Requirements and Pre-requisites |
End user will be an active user with valid credentials of Banner or a system that integrates with Banner (FAST). |
| Turnaround Time for New Requests |
Dependent on issue severity. |
| Requestor Responsibility |
Requestor should provide as much detail as possible. Provide steps as to how the issue was encountered and / or screen shots of any error messages. |
| Support Hours |
UFV business hours |
| Hours of Availability/Planned Downtime |
24/7 |
| Support Process |
Issue will be routed to the appropriate support person for investigation and resolution. |
| Support Owner |
Manager, Enterprise Systems |
| Support Documentation |
N/A |
| Customer Costs |
N/A |