Zoom - Frequently Asked Questions

How do I check what version of Zoom I currently have?

To check which version you have installed open the Zoom desktop app and select your profile picture (top right corner of the app). Then navigate to Help > About Zoom. If the version is 5.0 or higher then no updates are required on your part. If the version is lower then see the additional help points below. 

For more information about checking your version number please see the Viewing the Zoom version number help article. 


What ID do I use to sign in with?

  • Username: UFV employee/ student email address
  • Password: UFV Email Account Password

For detailed steps on how to sign in to Zoom based on a device type, please refer to the articles below:


How do I update Zoom on a UFV Managed Windows device?

If you are using a Windows device that is managed by the university then this update should already be installed. If it isn't then there are 3 options to force update your machine. 

If you are not on campus, but are an administrator for your device, you can manually update the Zoom app at https://ufv-ca.zoom.us/download.


Can I record a lecture I am delivering?

See Zoom - Privacy & Security for more information about Recording Zoom Lectures.


Can I record a staff meeting?

See Zoom - Privacy & Security for more information about recording a staff meeting.


Can I record a meeting with a student or other private individual?

See Zoom - Privacy & Security for more information about recording a student meeting.


 How do I anonymize my identity when attending a Zoom session?

If you have been invited to a Zoom meeting as an attendee, you can join the Zoom meeting via the web application without signing into a Zoom account. The Zoom web application allows you to use a pseudonym (e.g. first name only or a nickname).

If you prefer to use your UFV Zoom account to participate in sessions, you can change your display name before joining the session. Please note that you will have to make this change every time you sign into UFV Zoom, as your display name will revert to your first and last name with every login.

You can anonymize yourself further by not using the audio and video conferencing features, and by not revealing any personal information about yourself or third parties during online discussions.


 Can I change my display name?

You can change your display name before joining the session. Please note that you will have to make this change every time you sign into UFV Zoom, as your display name will revert to your first and last name with every login.