Zoom - Frequently Asked Questions

Which version of Zoom do I use?

To check which version you have installed open the Zoom desktop app and select your profile picture (top right corner of the app).

Then navigate to Help > About Zoom.

If the version is 5.0 or higher then no updates are required on your part.

If the version is lower then see the additional help points below.

For more information about checking your version number please see the Viewing the Zoom version number help article.

How do I sign into Zoom?

  • Username: UFV employee / student email address
  • Password: UFV Email Account Password

For detailed steps on how to sign in to Zoom based on a device type, please refer to the articles below:

How do I update Zoom?

If you are using a Windows device that is managed by UFV then the update should already be installed.

If it is a non-UFV device, then you have three options to force the update to your machine. 

If you are not on a UFV campus, but are an administrator for your device, you can manually update the Zoom app at https://ufv-ca.zoom.us/download.

Can I record a lecture in Zoom?

See Zoom - Privacy & Security for more information about Recording Zoom Lectures.

Can I record a staff meeting in Zoom?

See Zoom - Privacy & Security for more information about recording a staff meeting.

Can I record a student or private individual in Zoom?

See Zoom - Privacy & Security for more information about recording a student meeting.

How make my identity anonymous in Zoom?

If you have been invited to a Zoom meeting as an attendee, you can join the Zoom meeting via the web application without signing into a Zoom account.

The Zoom web application allows you to use a pseudonym (e.g. first name only or a nickname).

If you prefer to use your UFV Zoom account to participate in sessions, you can change your display name before joining the session.

You can anonymize yourself further by not using the audio and video conferencing features, and by not revealing any personal information about yourself or third parties during online discussions.

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Zoom is a cloud-based video conferencing platform that enables seamless online meetings, webinars, and virtual collaboration.