Your account or password is incorrect. If you don't remember your password, reset it now.
This means your username or password is incorrect.
- Enter your username as your full UFV email address (@ufv.ca or @student.ufv.ca).
- Enter your password as your email password.
- If you don't remember your password, reset it.
Your sign-in was blocked.
This means something unusual was detected about your sign-in.
- If you are using a VPN, turn the VPN off when using UFV services. VPNs can change your location, and this can trigger suspicious activity detections on your account.
- If you are not using a VPN, and/or the error persists, contact the IT Service Desk and specify if you are out of the country.
Your account is temporarily locked to prevent unauthorized use. Try again later, and if you still have trouble, contact your admin.
This means your password or MFA verification was entered incorrectly too many times, and your account has been temporarily locked as a precautionary measure.
- Wait thirty minutes before trying again.
- If your account does not unlock after thirty minutes, contact the IT Service Desk.
That code didn't work. Check the code and try again. Sorry, we’re having trouble verifying your account.
This means you entered an incorrect authentication code.
- Try to enter the code again, OR,
- Click I can't use my phone right now or I want to use a different method to use a backup authentication method.
- If you're still having problems with MFA, contact the IT Service Desk.
Cannot configure Multi-Factor Authentication due to suspicious activity.
This means your account is not registered for Multi-Factor Authentication (MFA), but the sign-in was detected as suspicious for some reason.
- Because there is something about the sign-in that is suspicious, you cannot set up MFA at this time.
- If you are using a VPN, turn the VPN off when connecting to UFV services.
- If the issue persists and you are not using a VPN, contact the IT Service Desk.