Reset Your UFV Email Account Password - SSPR for Student and Employee

Students and Employees can use Microsoft Self Service Password Reset to reset the password without contacting the IT Service Desk.

You must be enrolled for Microsoft Self Service Password Reset before you can use the steps to reset password provided in this article.
To enroll, follow the steps in the article here: How to enroll into Self-Service Password Reset (SSPR).

FOR STUDENTS - You must have an active UFV email account to follow this method of password reset. If you are an ALUMNI or you have not been registered for a course in the last 3 semesters, you should instead follow this article here to reset your student account password: Reset Password and Unlock Student Account.

The Self Service Password Reset (SSPR) will also change the password for any other applications associated with same account. For a full list of applications using your email account credentials, visit the article UFV ITS Services and Password Conventions.

Reset Password Using Microsoft SSPR

1) Go to in your web browser.

Note: if you see the error: "You can't reset your own password because you haven't registered for password reset", you did not complete the enrollment. To enroll, first  contact the Service Desk to reset your password so you can log in. Then, follow the steps in the article here: How to enroll into Self-Service Password Reset (SSPR).

2) Enter your full UFV email address in the User ID field and complete the Captcha if required.

3) Click Next.

4) Based on the authentication method(s) you chose when you enrolled, you will have the option to choose your verification. Click the button next to the method you want to use. You may be asked to use more than one method.

5) After completing your verification steps, enter your new password and enter it again confirm:

6) Click Finish to complete the process.

You can now log in to your UFV workstation and email using your new password!
Important: make sure you update all your devices and any saved passwords; including eduroam wifi login.


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Article ID: 734
Mon 7/27/20 1:28 PM
Fri 2/3/23 9:47 AM

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