Directory Update

Overview

Request an update to the UFV directory information.  This includes updates to an employee's title, department, phone number, and location.  

Any name changes must be submitted through the Name Change request.

Information Required

UFV employees can complete the Directory Update form to request an update to the UFV Directory.

  • Name
  • Department (Required field.  Use current department if not changing.)
  • New job title (if applicable)
  • New office number (if applicable)
  • New telephone number or local (if applicable)

Instructions

Complete the Directory Update service request.  IT Services will inform you when the update has been completed.

Support

Contact the IT Service Desk, or check the ticket status in the Online Portal for updates.

Service Catalogue Entry

 
Service Name Directory Update
Service Users Faculty, Staff
Description UFV employees use this service to request an update to the UFV Directory.
Features Standard
Category Accounts and Access
Sub Category Employee Accounts
Supporting Services UFV Directory
Service Owner CIO
Business Owner IT Services
Authorized Requesters Director
Department Assistant
Administrative Assistant
Executive Assistant
Program Assistant
VP or Dean, Administrative Assistant as authorized by VP or Dean
Instructional Department Head
Manager
Employees on the Exceptions List (internal list of authorized requesters maintained by IT Services)
Request Process Authorized user submits request via IT Services Online Portal.
Ticket assigned to the IT Service Desk.
Sub tasks assigned to ITS teams as required.
Approval Requirement/Process N/A
Requirements and Pre-requisites N/A
Turnaround Time for New Requests 3-5 business days
Requester Responsibility Enter all required fields into the form.  Provide all necessary details.
Support Hours IT Service Desk business hours
Hours of Availability/Planned Downtime 24/7
Support Process Contact the IT Service Desk, check the online portal for request status
Support Owner Service Delivery Manager
Support Documentation Knowledge Base
Customer Costs N/A

 

 
Submit Directory Update Request

Details

521
Created
Fri 6/26/20 3:29 PM
Modified
Wed 7/8/20 10:19 AM