Self-Service Password Reset Enrollment

When you enroll for Self Service Password Reset (SSPR), you will be able to reset your UFV network/email password without contacting the IT Service Desk. This one-time enrollment will make it faster and easier to get back into your account if you ever forget your password.


Step 1: Register for Self-Service Password Reset (SSPR)

1) Navigate to in your web browser and click Sign in:

You may be logged in automatically. If you are prompted for a username and password, sign in with your existing UFV email address and network password.

2) Click 'Set up Self Service Password Reset' on the Security info widget.

You will be brought to your Security Info page where you can choose your preferred authentication option for SSPR. You can choose any one or more of the following methods:  Phone, Email, Authenticator App (on your mobile device)

3) Click Set it up now next to the option(s) you choose. See below for detailed steps on each method.

You must choose at least one option. We recommend setting up more than one method, in case you get locked out (lose your phone, can't access email, etc.)

How to set up each method:

Option 1: Phone

Authentication via phone can be done one of two ways: text me or call me. Text me will require a cell phone with text messaging capabilities.  Otherwise, call me can be used.

1) Select the country for your area code and provide the phone number you wish to use for authentication.

2) Click text me if you wish to receive a text message authentication code.
    Select call me if you wish to receive an automated voice call with your authentication code.

Option 2: Email

If you have a secondary email account (ex., Yahoo, Gmail, Hotmail, Outlook), your authentication codes can be sent there. Do not use your UFV account.

1)  Enter your alternate email.
2) Click email me to receive authentication codes via email.

Option 3: Authenticator App

To use this method, you will need to download the free Microsoft Authenticator app to your mobile phone. Your one-time codes required for authentication will appear in the app when you open it.

Did you know? Many sites that use multi-factor authentication (MFA) can be configured in this same app – an easy way to keep all of your accounts secure!

1) Get the app for your device by using the Download now button at the prompt, or from these stores:

  • Android: From
  • Apple iPhone: From


2) If prompted by your mobile phone, “allow” Microsoft Authenticator to send you notifications. Click Next

3) In the Microsoft Authenticator app, click “Add Account”. If you do not see it, click the three dots in the upper right-hand corner, then “Add account”.

You will be prompted to scan a QR code with your camera. Scan the QR code and click Next.

4) You will be sent a notification to the Microsoft Authenticator app. Click Approve on the notification to finish setup:

Once approved, click Next

Click Next again to complete setup with Microsoft Authenticator.

Great, you’re all done! Once you have at least one of these methods set up, you can reset your own password at any time.If you are ever prompted for a code when logging in, we just need to verify it’s really you. Retrieve the code from the authentication method(s) you set up, and you will be able to log in.

Questions? Something not working right? Don’t worry, the Service Desk can still help you with your account if you ever need assistance. Email to get help. 


Update or Change Contact Methods

Did you make a mistake when enrolling? Did you get a new device? Want to try out something new? You can update the information for SSPR yourself, without needing to contact the Service Desk.

To update or change the information you enrolled with, navigate to and sign in with your UFV account. You must know your password to change the information.

1) Once signed in, click ‘Security info' in the left hand pane.

2) To add a new method, click + Add method. Click Change next to the option you wish to modify:

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Article ID: 733
Mon 7/27/20 1:18 PM
Tue 8/18/20 4:36 PM