Reset Password and Unlock Student Account Using Self-Service

Students can reset their single sign-on (SSO) password for myUFV, M365 Account, Student email (Outlook), myClass, myFiles, and all other SSO applications (e.g. Zoom, accommodate (Symplicity), career mapping, etc.), using self-service by following the instructions below. Students will need to have a personal email address on file for the password reset to work.

NOTE - If you do not have a personal email address on file, you will need to contact the Office of the Registrar to have it added.

Once students reset their password on, all SSO (Single Sign-On) applications using that password will use the new password. 
- If you have saved passwords on your browser, you would need to update the password saved.
        - For more information on the list of applications with login credentials used for it, visit the article 
UFV ITS Services and Password Conventions

Eduroam Wi-Fi connected devices like your laptop or phone will need to have the password updated.  If you are connecting to Eduroam for the first time, please go to and follow step-by-step instructions for your device.  


Steps on Password Reset and Unlock Student Accounts

If you have forgotten your UFV Student account password or have been locked out of the account due to multiple incorrect password attempts, please follow the steps below to reset your password or unlock your account.

1. Click on Forgot your password? link on myUFV portal login page at 
    OR visit