Student Device Support

Overview

Formerly the Fix It Program, our Student Device Support (SDS) program is available to registered UFV students who require software and hardware support of their personal devices such as mobile phones, laptops, and/or tablets. As a UFV student* the electronics repair and technical support provided by our Student Technology Analysts is free.  The cost of hardware/parts or software required to repair a student-owned device is the responsibility of the student.  Any hardware procurement for repairs will be done through the IT Service Desk. Warranty and liability reasons prevent our Student Technology Analysts from completing repairs using new or used parts acquired directly by the student.

Our Student Technology Analysts are located within our IT Service Desk located in building G on the Abbotsford campus.

The following services are provided:

  • Support of all UFV central-delivered products and services
  • PC and MAC hardware repairs ( data backup and recovery as required)
  • Support of all Android and iOS devices
  • Cell/tablet screen replacement
  • Data Recovery
  • Upgrades and installations of software
  • Virus and malware removal
  • Technical advice

Book an appointment and bring your device to the IT Service Desk located in G131 during your appointment time and a Student Technology Analyst can assist you..  

Be Prepared

As a member of the UFV community, while on-campus, you have a responsibility to; 

  • Follow UFV's safety guidelines, read the RETURN TO CAMPUS GUIDE - Students.
  • Stay at home if you are not feeling well.
  • Listen for directions from UFV Safety Ambassadors.
  • Keep 6 feet apart from others.
  • Stay on the marked spots while waiting in-line.
  • Stay outside of G131 on marked spots until you are summoned by QLess or your appointment time has arrived.
  • Tell friends and family to wait outside of the building while visiting the IT Service Desk. Only those who have an appointment scheduled or joined the queue will be permitted inside G131.
  • Students must bring their valid Campus Card ID and ensure that they are eligible for the service as UFV Student* before their scheduled appointment.

Booking Your QLess Appointment

To book your QLess appointment with SDS you can:

  • Alternatively, use the Qless App from your mobile device to book your appointment.


UFV SUS cooperative services program

*UFV Student refers to those students who have a valid (non expired) UFV Student Campus Card and are registered in the current semester and have paid the SUS IT Service fee on their current term account balance. This can be verified from within myUFV as shown below. This service is not currently available for Continuing Education students. The SDS program is operated by IT Services and funded by the SUS IT Service Fee.

 
Student Device Support

Details

Service ID: 450
Created
Mon 5/25/20 7:39 PM
Modified
Fri 8/13/21 5:20 PM