M365 for Students


Beginning May 2, 2021, eligible UFV students qualify for a free Microsoft 365 (M365) account.  M365 for Students will provide a robust set of tools to our students, enhance remote learning experiences, and create more collaborative opportunities.  The M365 for Students account will provide access to popular Microsoft Office applications: Word, Excel, PowerPoint, OneNote, Outlook, Publisher (PC download only), and Access (PC download only).  The M365 for Students account will also provide access to services for collaboration and file storage: MS Teams and OneDrive.

Email:  UFV provides email services to students through Exchange Online (a cloud-based service that is part of M365). Exchange Online has replaced the previous student email platform, Zimbra. Student email is accessible by using the Outlook application, Outlook on the Web, and through the myUFV portal.


MS Teams is a collaboration tool that supports collaboration spaces, online meetings, audio, video, and file sharing.


OneDrive is a cloud based storage system that can be used to store files.  Some students that are currently using the US version of OneDrive will need to move their documents to an alternate platform (USB drive, personal computer etc.) before April 30th after which your new M365 account will be enabled.  Your new M365 account will store all your files in Canada. 

  Microsoft's Online Productivity Suite is a collection of office-related applications that are used to create documents, presentations, spreadsheets, databases, and more.  Your M365 account gives you access to Microsoft applications such as: Word, Excel, PowerPoint, and OneNote.

Need more information on the M365 for Students? Check out the Knowledge Base article here.


Support for M365 for Students will be provided through the IT Service Desk.  Click on the "Request M365 Support" at the top right of this page, fill in the form, and someone from the IT Service Desk will assist you.

Service Catalogue Entry

Service Name M365 for Students                                                                                                                                    
Service Users Eligible UFV students (registered in last 3 semesters)
Description M365 is a productivity cloud based system that delivers innovative and intelligent experiences, rich organizational insights, and a trusted platform to help people and organizations get more done.
Features UFV's M365 for Students will include:
  • Student email accessible via MS Outlook
  • MS Teams for students with the ability to collaborate via Teams with faculty and staff
  • OneDrive for students
  • Online Productivity Suite (Word, Excel, PowerPoint, OneNote) for student personal use as well as in UFV computer labs
  • MS Publisher and MS Access are available for download (PC only)
  • Office applications are available for download on up to five compatible PCs and Macs, plus five mobile devices / tablets
Category Business Applications
Sub Category M365
Supporting Services Active Directory, Exchange, Barracuda, Banner, Azure, ADFS, Beaker Tool
Service Owner Director, Infrastructure & Operations
Business Owner Vice President, Students
Authorized Requesters Eligible students (registered in last 3 semesters)
Request Process Eligible students will automatically be assigned an M365 account.
Approval Requirement/Process All eligible students registered for a course in the last 3 semesters will be approved for an M365 account.
Requirements and Pre-requisites N/A
Turnaround Time for New Requests N/A
Requester Responsibility Describe any issues that you have with M365 with as much detail as possible.
Support Hours IT Service Desk business hours
Hours of Availability/Downtime Service is available 24x7x365 except during Microsoft service interruption.

Check Microsoft system status here.
Support Process Get support from the IT Service Desk by submitting the "Request for Support" form located at the top right of this page.
Contact the IT Service Desk
Submit request or incident form through the IT Services Portal
Support Owner Director, IT Infrastructure & Operations
Support Documentation IT Service Desk Knowledge Base
Customer Costs N/A


Request M365 Support

Related Articles (5)

Guide on login to M365 applications, switching between accounts, and installing M365 applications on a personal device.
Resources and answers to the frequently asked questions and commonly reported incidents on M365 for Students.
Guide on how to set up and use M365 components that are currently available for UFV Students.
Download and upload files and folders to Microsoft OneDrive.
Guide for students on accessing, setting up UFV student email on their computers, and mobile devices, and includes information on email forwarding not supported, and email name change.


Service ID: 1233
Wed 4/7/21 12:31 PM
Fri 3/15/24 2:04 PM