M365 for Students - Frequently Asked Questions

This articles provides resources and answers to the frequently asked questions and reported incidents on M365 for Students. The commonly reported incidents and FAQ's is listed below:

  1. How to access Zimbra and transfer emails from Zimbra to M365 Email?
  2. How to reset password for M365/ Email account?
  3. Receiving Error 500 when accessing Student Email on Outlook web or myUFV
  4. Unable to access or add M365 account (Outlook, OneDrive, etc.) on Windows/ MAC
  5. Receiving bounce back emails from address StudentID@vega2.ufv.ca
  6. M365/ Outlook automatically logged into M365/ Outlook account other than Student Email

 

1. How to access Zimbra and transfer emails from Zimbra to M365 Email

Zimbra will no longer receive any new emails after April 30, 2021. Eligible students, having been registered for a course in the last 3 semesters, who received information on How to Access New M365 accounts, should now receive emails in Outlook.

To transfer your old emails from Zimbra to Outlook, please follow the steps in the article here: Transfer Emails from Zimbra to M365 Email

 

2. How to reset password for M365/ Email account?

To reset the password for M365 account or UFV Student Email, visit password.ufv.ca.

DO NOT Reset M365 or UFV Student Email in M365. Use ONLY password.ufv.ca for password reset

Follow the on-screen instructions for a self-service password reset for unlocking your account.

Once students reset their password on password.ufv.ca, all SSO (Single Sign-On) applications using that password will use the new password.  If you have saved passwords on your browser, you would need to update the password saved.

Please refer to this knowledge base article for step by step instructions on password reset.

 

3. Receiving Error 500 when accessing Student Email on Outlook web or myUFV

ONLY Eligible students will be provided with an M365 account for Email, MS-Teams and the MS Productivity Suite.  To be eligible, you must have been registered for a course in the last 3 semesters.

If you are receiving error 500 when accessing UFV Student email on Outlook web or in myUFV, follow the steps listed below:

  1. Clear your browser's history, cache and cookies. If you have saved UFV student email password, please delete that from your browser.
  2. Check the date/time settings on your computer. To check the data/time settings on your computer:
    • ON WINDOWS, right-click the Clock at the bottom right corner to "Adjust data/time", and adjust the date and time to be correct.
    • ON MAC, click on the date/time on the top right corner (on menu bar), click "Open Date and Time Preferences" to adjust it to be correct.
  3. Login to office.com using your UFV Student Email Address.
  4. Now, you can access UFV student email at office.com or through myUFV portal email link.

If this does not resolve the issue, please contact the IT Service Desk.

 

4. Unable to access or add M365 account (Outlook, OneDrive, etc.) on Windows/ MAC

If you are having difficulty adding an account or accessing UFV Student email on Outlook application, it is important you have logged off any M365 accounts on the US Tenant before you can login successfully to your UFV M365 account. Listed below are the steps to do it on PC and on MAC:

FOR PC

  1. Open any Microsoft application e.g MS Word.
  2. Sign out of the student account you have logged in with.
  3. On the top-right corner, The option for Sign-out is listed when you click on your name initials.
  4. Student Email address and password by clicking "Sign in".UFV  Now, sign in to word again with your
  5. Remove the old US Tenant account from settings.
    1. Open "Settings".
    2. Search "Access work or school"
    3. Look for account named "GivenName.LastName@studentufvca.onmicrosoft.com"
    4. Click Disconnect/Remove.

FOR MAC

  1. Open Word, on the left menu, click your name initials, select "Sign Out".
  2. Now, sign in to word again with your UFV Student Email address and password by clicking "Sign in".


SETTING UP OUTLOOK
For instructions on how to setup Outlook applications on your computer, follow the steps provided in this article: Setup UFV Student Email on Outlook

If you continue to have problems, please contact the IT Service Desk.

 

5. Receiving bounce back emails from address StudentID@vega2.ufv.ca

If a student sends e-mail or replies to an e-mail from within Zimbra it will come from an address student ID@vega2.ufv.ca, e.g. 300123456@vega2.ufv.ca. Students must use M365 email accounts to send any new emails.

The Zimbra email inbox is only open so that students can transfer necessary emails out and they should not be sending emails from their Zimbra email inbox. Students must use M365 email accounts to send any new emails.


6. M365/ Outlook automatically logged into M365/ Outlook account other than Student Email

If you are automatically logged into the Outlook/M365 account other than your UFV student email, you can easily switch accounts by logging out and logging in with your student email account.

Steps to check which account are you logged into:

1. Click on the name initials displayed on the header in the right corner of the office on the web.

 The location or wording for this option may vary based on the device or application being used.

2. Verify if the account you are logged in to is your UFV email address or any other Microsoft account.

If you need to switch between accounts, follow the steps here "How to Switch Accounts to login with different Microsoft email address"

 

Steps to switch accounts:

1. Click Sign out on the account you are already logged into. The screenshot shows the sign-out option in www.office.com.

    The option for Sign-out is listed when you click on the name initials in the office of the web. 

 The location or wording for this option may vary based on the device or application being used.

2. Repeat the steps to log in with the required email address and password.

Details

Article ID: 1226
Created
Mon 5/17/21 9:09 AM
Modified
Mon 8/9/21 8:40 AM