Report an Incident

Overview

Use this to Report an Incident form to report a break fix incident, issue or outage, relating to an UFV IT service or system.

Information Required

Students and employees can complete the Report and Incident form to report a break fix incident, issue or outage, relating to an UFV IT service or system.

  • First and last name
  • Ticket Category
  • Ticket Sub-Category
  • Department
  • Title (brief description of the incident/issue)
  • Detailed description of the issue, including troubleshooting steps taken.
  • Attachment of any screen shots or error messages

Instructions

Once the ticket is submitted you will be able to view your ticket for status updates in the IT Service Desk online portal

Support

Before submitting your incident ticket be sure to search the Knowledge Base for any support articles related to the problem you are experiencing. Do not use this form to request an IT Service. To facilitate expediting service requests, use the Service Catalog to submit your request, and not the Report an Incident form.

Service Catalogue Entry

 
Service Name Report an Incident
Service Users

Employees

Students

Description Use the Report and Incident form to report a break fix incident or outage, relating to an UFV IT service or system
Features  
Category Help and Support
Sub Category Report an Incident
Supporting Services  
Service Owner CIO
Business Owner Service Delivery Manager
Authorized Requesters

Employees

Students

Request Process

Submit the Report an Incident form in IT Services online portal
Approval Requirement/Process N/A
Requirements and Pre-requisites

N/A

Turnaround Time for New Requests

Dependent on Impact and Urgency

 

Requester Responsibility Gather detailed information about the issue or problem you are experiencing, including any error messages you receive and troubleshooting steps you have attempted.
Support Hours IT Service Desk business hours
Hours of Availability/Planned Downtime 24/7
Support Process Submit the Report an Incident form in IT Services online portal
Support Owner Service Delivery Manager
Support Documentation IT Services Online Portal Knowledge Base
Customer Costs N/A
 
Report an Incident

Details

457
Created
Wed 5/27/20 3:20 PM
Modified
Thu 6/25/20 1:23 PM