Overview
This article provides information on deleted email retention policy in exchange online, and how can one recover emails that fall under the recoverable timeframe as mentioned in the following sections:
With the migration to Exchange Online, the retention policy for recovering permanently deleted emails from a UFV employee email account is 30 days in total. After 30 days of deleting the email permanently from the account, the email will be unrecoverable.
Permanently Deleted Email:
These are emails that have been either: 1.) purged using a mail flow rules on inbox or 2.) deleted by a user from a Deleted Items folder by using the "Empty Folder" option or deleting individual emails permanently (as shown in the screenshot).
1. Log into your UFV employee email account on Outlook.
2. Go to the Deleted Items folder.
3. Search the folder and If your deleted email shows up in the list of items in this folder, to recover the email:
- Right-click the email, click "Move". Select the folder name you want to move the email to.
4. If the email you are looking for doesn't show up in the deleted emails folder, it is likely the email has been permanently deleted:
If the email has been permanently deleted, you can recover it only within 30 days after the deletion. After 30 days, the email will be unrecoverable.
- To recover a permanently deleted item before 30 days, follow the steps listed below:
- In the Deleted Items folder, Click on "Recover items recently removed from this folder".
- The Recover Deleted Items window will appear with the list of items that have been permanently deleted in the last 30 days.
- Select the emails you want to recover and select "Restore Selected Items" if not selected already.
- Click "OK".
- Close and re-open Outlook. The email will now be restored to the location it was permanently deleted from.