Connect to Softphone

MiCollab Web Softphone

Phone extension

Have a UFV extension?

Connect via web browser:
i.e. Chrome, Firefox, or Microsoft Edge

Need a UFV extension? Need to convert to softphone?

Request softphone access

Login Credentials

The UFV web softphone can be accessed from anywhere, on or off-campus, using a stable internet connection.

Are you a new MiCollab Softphone user? You will need UFV web login credentials:

Request your UFV username and password

Are you a current MiCollab Softphone user? Did you forget your password?

Enter your Windows login ID or UFV email to reset your Micollab password

Reset Micollab Softphone Password

Browser Requirements

Use a compatible web browser i.e. Firefox, Chrome, or Microsoft Edge.

Grant Permissions

Allow the https://micollab.ufv.ca/ucs/micollab/ URL access to both your microphone and your notifications.

Allow Softphone to access your microphone and notifications

Connect Your Softphone

Once enabled, ensure your softphone is connected and allows you to make internal (4-digit) and external (10-digit) calls.

Enable Softphone

Manage Audio Devices

Your microphone and audio settings are controlled by your operating system (Windows/Mac). Ensure you’ve selected the correct settings for input and output devices for your calls under System > Sound.

Set audio settings

Change Your Password

For security, change your default password to prevent unauthorized access to your softphone by navigating to Settings > General > Change Password.

Change Password

Mobile Activation

To use your softphone on an iPhone or Android device, generate an activation QR code by navigating to Settings > General > Self Deployment.

Mobile Activation

Password Reset

If you forget your password or are locked out, submit a IT Services support ticket and we’ll respond promptly to assist you.

Access through a Desktop app

We recommend installing Web Softphone it as a desktop app for quicker access.

Both Google Chrome and Microsoft Edge offer a feature that allows you to install a website as an app on your desktop. This turns the website into a convenient shortcut. While this step is optional, it provides faster access by adding the softphone to your desktop or start menu.

Follow Chrome app / Microsoft Edge app for instructions.

MiCollab desktop app

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Details

Article ID: 10738
Created
Mon 9/9/24 2:26 PM
Modified
Wed 10/9/24 10:29 AM