MiCollab Web Softphone
Phone extension
Have a UFV extension?
Connect via web browser:
i.e. Chrome, Firefox, or Microsoft Edge
Need a UFV extension? Need to convert to softphone?
Request softphone access
Note: Web Softphone feature does not work for Office of the Registrar and IT Service Desk queue agents.
Login Credentials
The UFV web softphone can be accessed from anywhere, on or off-campus, using a stable internet connection.
Are you a new MiCollab Softphone user? You will need UFV web login credentials:
Request your UFV username and password
Are you a current MiCollab Softphone user? Did you forget your password?
Enter your Windows login ID or UFV email to reset your Micollab password
Browser Requirements
Use a compatible web browser i.e. Firefox, Chrome, or Microsoft Edge.
Grant Permissions
Allow the https://micollab.ufv.ca/ucs/micollab/ URL access to both your microphone and your notifications.
Connect Your Softphone
Once enabled, ensure your softphone is connected and allows you to make internal (4-digit) and external (10-digit) calls.
Note: No need to dial ‘9’ for external calls.
Manage Audio Devices
Your microphone and audio settings are controlled by your operating system (Windows/Mac). Ensure you’ve selected the correct settings for input and output devices for your calls under System > Sound.
Change Your Password
For security, change your default password to prevent unauthorized access to your softphone by navigating to Settings > General > Change Password.
Mobile Activation
To use your softphone on an iPhone or Android device, generate an activation QR code by navigating to Settings > General > Self Deployment.
Note: Only one device can be active for receiving or dialing calls at a time, so you will need to toggle between devices if needed. iPhone App Link / Android App Link
Password Reset
If you forget your password or are locked out, submit a IT Services support ticket and we’ll respond promptly to assist you.
Access through a Desktop app
We recommend installing Web Softphone it as a desktop app for quicker access.
Both Google Chrome and Microsoft Edge offer a feature that allows you to install a website as an app on your desktop. This turns the website into a convenient shortcut. While this step is optional, it provides faster access by adding the softphone to your desktop or start menu.
Follow Chrome app / Microsoft Edge app for instructions.
