MiCollab Web Softphone
Phone extension
Have a UFV extension?
Connect using a recommended web browser:
i.e. Chrome or Microsoft Edge
Need a UFV extension? Need to convert to softphone?
Request softphone access
Login Credentials
The UFV web softphone can be accessed from anywhere, on or off-campus, using a stable internet connection.
Are you a new MiCollab Softphone user? You will need UFV web login credentials:
Request your UFV username and password
Are you a current MiCollab Softphone user? Did you forget your password?
Enter your Windows login ID or UFV email to reset your Micollab password
Browser Requirements
Use a compatible web browser i.e. Firefox, Chrome, or Microsoft Edge.
Grant Permissions
Allow the https://micollab.ufv.ca/ucs/micollab/ URL access to both your microphone and your notifications.
Connect Your Softphone
Once enabled, ensure your softphone is connected and allows you to make internal (4-digit) and external (10-digit) calls.
Note: No need to dial ‘9’ for external calls.
Manage Audio Devices
Your microphone and audio settings are controlled by your operating system (Windows/Mac). Ensure you’ve selected the correct settings for input and output devices for your calls under System > Sound.
Change Your Password
For security, change your default password to prevent unauthorized access to your softphone by navigating to Settings > General > Change Password.
Mobile Activation
To use your softphone on an iPhone or Android device, generate an activation QR code by navigating to Settings > General > Self Deployment.
Note: Only one device can be active for receiving or dialing calls at a time, so you will need to toggle between devices if needed. iPhone App Link / Android App Link
Password Reset
If you forget your password or are locked out, submit a IT Services support ticket and we’ll respond promptly to assist you.
Access through a Desktop app
We recommend installing Web Softphone it as a desktop app for quicker access.
Both Google Chrome and Microsoft Edge offer a feature that allows you to install a website as an app on your desktop. This turns the website into a convenient shortcut. While this step is optional, it provides faster access by adding the softphone to your desktop or start menu.
Follow Chrome app / Microsoft Edge app for instructions.
