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If you already have a UFV extension, you can easily use it via web browsers such as Chrome, Firefox, or Microsoft Edge.
If you don’t have a UFV extension or need to convert it to a softphone, please click here to request softphone access.
The UFV web softphone can be accessed from anywhere, on or off-campus, as long as you have a stable internet connection.
Please note that the Web Softphone feature is working for everyone except the OREG and IT Service Desk queue agents.
Before getting started, make sure you have received your login credentials (username and password). If you haven't, request them using this link. If you're a current MiCollab Softphone user and don’t know your password, use this link to reset it. You can enter your Windows login ID or UFV email to reset your password.
Here are the simple steps to enable and enjoy the convenience of the web softphone:
Browser Requirement: Ensure you have a compatible web browser, such as Firefox, Chrome, or Microsoft Edge.
Grant Permissions: Allow the UFV Softphone URL (https://micollab.ufv.ca/ucs/micollab/) to access your microphone and notifications.
Connect Your Softphone: Once enabled, ensure your softphone is connected, allowing you to make internal (4-digit) and external (10-digit) calls. Note: No need to dial ‘9’ for external calls.
Manage Audio Devices: Your microphone and audio settings are controlled by your operating system (Windows/Mac). Ensure you’ve selected the correct input and output devices for your calls.
Change Your Password: For security, change your default password to prevent unauthorized access to your softphone by navigating to Settings > General > Change Password.
Mobile Activation: To use your softphone on an iPhone or Android device, generate an activation QR code by navigating to Settings > General > Self Deployment. Please note: Only one device can be active for receiving or dialing calls at a time, so you will need to toggle between devices if needed. iPhone App Link / Android App Link
Password Reset: If you forget your password or are locked out, submit a support ticket. We’ll respond promptly to assist you.
You’ve now learned how to access the UFV Web Softphone. We recommend installing it as a desktop app for quicker access. Both Google Chrome and Microsoft Edge offer a feature that allows you to install a website as an app on your desktop. This essentially turns the website into a convenient shortcut. While this step is optional, it provides faster access by adding the softphone to your desktop or start menu. Follow Chrome app / Microsoft Edge app for instructions.
