Overview
Use this form to request a service from IT Services that currently does not exist in our Service Catalogue. If something is broken, use the Report an Incident form.
To get started, click on Submit Generic Service Request
Information Required
Students can complete the Generic Service Request form for a service that currently does not exist in our Service Catalogue.
- First and last name
- Department (Students use "Student" as department)
- Subject (brief description of the service needed)
- Detailed description of what you are asking for
- Attachment of any screen shots that help explain the need
Instructions
Click on the "Submit Generic Service Request" button and fill out the form with the required information. Once the ticket is submitted you will be able to view your ticket for status updates in the IT Services Online Portal.
Support
Before submitting your generic service request, be sure to search the portal for the request and ensure that it is not under another category. Do not use this form to Report an Incident.
Service Catalogue Entry
| Service Name |
Still can't find what you are looking for? |
| Service Users |
Students |
| Description |
Use the Generic Service Request form to ask for a UFV IT service that currently does not have its own entry in our Service Catalogue. |
| Features |
|
| Category |
Accounts and Access |
| Sub Category |
Student Accounts |
| Supporting Services |
|
| Service Owner |
CIO |
| Business Owner |
Service Delivery Manager |
| Authorized Requesters |
Students |
| Request Process |
Submit the Generic Service Request form through the IT Services Online Portal. |
| Approval Requirement/Process |
N/A |
| Requirements and Pre-requisites |
N/A |
| Turnaround Time for New Requests |
Dependent on impact and urgency. |
| Requester Responsibility |
Search the IT Services Online Portal and ensure a specific service does not exist before submitting a Generic Service Request. |
| Support Hours |
IT Service Desk business hours |
| Hours of Availability/Planned Downtime |
24/7 |
| Support Process |
Submit the Generic Service Request form through the IT Services Online Portal. |
| Support Owner |
Service Delivery Manager |
| Support Documentation |
IT Services Online Portal Knowledge Base |
| Customer Costs |
N/A |